ERP Head

ERP Head Role

Location: Kochi

Experience: 18+ Years

Summary

A leading global jewellery retail group with a strong presence across India and the Middle East, is seeking a highly experienced and technically proficient Microsoft Dynamics ERP (D365) professional as Lead - Microsoft Dynamics D365 to lead the ERP implementation, customization, and continuous optimization across their retail operations.

The ideal candidate should possess deep expertise in Microsoft Dynamics 365 (Finance, Supply Chain, Retail) and Microsoft POS programming, with a proven track record of managing large-scale ERP transformations in a dynamic retail environment for large organization.

• Candidates who understand Malayalam and are willing to relocate to Kerala will be preferred.
• Experience in the retail industry, especially in the Jewellery business, will be an added advantage.
• Key Responsibilities

• Lead ERP implementation and upgrade projects.
• Manage the end-to-end ERP lifecycle including planning, implementation, customization, upgrades, and support.
• Provide technical leadership for Microsoft Dynamics D365 F&O, Commerce (Retail), and POS systems.
• Drive change management and process improvement initiatives across retail functions.
• Ensure proper documentation, training, and adoption among internal teams and end users.
• Build, mentor, and manage an ERP team including developers, consultants, and analysts.

Technical Requirements

• 18+ years of ERP experience with minimum 15+ years in Microsoft Dynamics ERP.
• Strong experience in Dynamics 365 Finance & Operations and Commerce (Retail) with large organizations.
• Have managed team size of 25-35 people
• Hands-on experience with Microsoft POS architecture, customization, and integration.
• Development experience with X++, .NET/C#, LCS, Power Platform, and Azure DevOps.
• Experience with Power BI, SSRS, and data integration techniques.
• Experience in at least 2 full-cycle D365 implementations in the retail domain.

Preferred Skills

• Experience in Retail / Jewellery industry ERP implementations.
• Ability to lead large-scale ERP transformation projects.
• Strong stakeholder management and leadership skills.
• Malayalam language understanding preferred.
• Willingness to relocate to Kerala (Kochi).