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Job Description
WERE HIRING | SAP SERVICE DELIVERY MANAGER
Location: Bangalore, Karnataka
Work Mode: On-site
Experience: 10 - 12 Years
Salary: As per company standards
We are hiring an experienced SAP Service Delivery Manager for a leading global software solutions company serving enterprise customers across multiple industries.
Key Responsibilities:
- Own end-to-end delivery of SAP Managed Services
- Manage SLAs, KPIs, service quality, and operational performance
- Act as the primary customer interface and escalation point
- Lead service governance, operational reviews, and executive reporting
- Manage globally distributed SAP functional and technical teams
- Drive SAP production support, enhancements, and service transition
- Manage resource planning, capacity, utilization, and delivery commitments
- Coordinate vendors, implementation partners, and internal teams
- Drive continuous improvement, automation, and operational excellence
- Support financial management, forecasting, budgeting, and account growth
Key SAP Technologies:
SAP S/4HANA | SAP PP/DS | SAP AVC | SAP Basis | SAP Security & GRC | SAP Redwood | SAP Winshuttle (Evolve) | SAP Enterworks | Centric PLM | SAP Fiori | SAP Cloud ALM | SAP Solution Manager
Must-Have Experience:
- 10 - 12 years of IT experience
- 8+ years managing SAP Managed Services / Application Support / Service Delivery
- Experience handling large enterprise customers
- Strong SLA & KPI management experience
- SAP production support and service transition experience
- Global cross-functional team leadership
- Strong stakeholder and customer relationship management
- Experience in resource, capacity, demand, risk, and vendor management
Tools:
Microsoft Project | Jira | Azure DevOps | Confluence | SAP Cloud ALM | SAP Solution Manager | Microsoft 365 | Power BI
AI Productivity:
Experience with Microsoft Copilot, ChatGPT, AI-assisted project management, reporting, and documentation will be an added advantage.
Preferred Certifications:
PMP / PRINCE2 | ITIL | SAP Activate | Scrum Master | SAFe Agilist
Skills
Delivery ManagementService DeliverySAP ServicesITILIT Project ManagementProject ManagementSolution ManagerIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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