Phone Banking Officer

We are seeking a dedicated Phone Banking Officer to join our team on bank payroll. This role is primarily focused on providing exceptional inbound customer service while also engaging in upselling opportunities. The ideal candidate will possess strong communication skills and a commitment to delivering high-quality service to our customers. As a Phone Banking Officer, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction. You will also be expected to identify opportunities for upselling bank products and services to enhance customer experience and drive business growth. Key responsibilities include managing inbound calls, providing accurate information regarding banking services, and maintaining a positive and professional demeanor at all times. Candidates must have at least one year of customer service experience and be a graduate. For fresh graduates, we offer a competitive salary package, with specific compensation for MBA graduates and experienced candidates. The position requires flexibility in working hours, with rotational shifts available for both males and females. If you are passionate about customer service and looking to grow your career in the banking sector, we encourage you to apply. Please note that a UAN check is mandatory, and candidates with abscond cases will not be considered. Join us in delivering exceptional banking experiences to our customers.