Phone Banking Officer

We are urgently hiring for the position of Phone Banking Officer to join our team in Airoli/Juinagar. This role primarily involves providing inbound customer service, where you will handle customer queries effectively and upsell banking products. As a Phone Banking Officer, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and efficiency.

Key Responsibilities:

• Respond to customer inquiries via phone, providing accurate information and assistance.
• Upsell banking products and services to enhance customer satisfaction and drive sales.
• Maintain a high level of customer service and professionalism in all interactions.
• Collaborate with team members to improve service delivery and customer experience.
• Adhere to company policies and procedures, ensuring compliance with regulatory requirements.

Required Skills:

• Excellent communication skills, both verbal and written, are mandatory for this role.
• A background in customer service is essential, with a minimum of 1 year of experience preferred.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Strong problem-solving skills and a customer-centric approach.

This position is open to both freshers and experienced candidates, with salary packages ranging from 3.5 LPA for freshers to up to 4.6 LPA for experienced individuals. We encourage female candidates to apply for day rotational shifts, while male candidates should be open to 24/7 rotational shifts. Candidates must be graduates and should not exceed the age of 30 years. A notice period of a maximum of 30 days is required, and candidates must have no prior absconding history. If you are passionate about customer service and looking for a rewarding career in banking, we invite you to apply for this exciting opportunity.