Phone Banking Officer

We are seeking a dedicated Phone Banking Officer to join our team on bank payroll. This role is primarily focused on providing exceptional inbound customer service while also engaging in upselling opportunities. The ideal candidate will possess strong communication skills and a commitment to delivering high-quality service to our customers. As a Phone Banking Officer, you will be responsible for handling customer inquiries, resolving issues, and promoting bank products and services effectively. Key responsibilities include managing customer calls, providing accurate information regarding banking services, and ensuring customer satisfaction. You will also be expected to maintain a professional demeanor and adhere to the bank's policies and procedures. This position requires a graduate degree, and candidates with an MBA will be given preference. We welcome freshers as well as experienced candidates, with a maximum experience limit of 5 years. The role involves rotational shifts, with day shifts available for females and 24/7 shifts for males. Candidates must be within the age limit of 30 years and should have at least 1 year of customer service experience. A notice period of a maximum of 30 days is required. If you are interested in this opportunity, please share your updated resume with us.