Knya - Manager - Operations

About Knya:

Knya is a funded, fast-growing D2C brand redefining healthcare apparel for modern professionals, backed by DSG Consumer Partners. We combine functionality, comfort, and aesthetics to serve a community that deserves more from their workwear. Our culture values ownership, experimentation, speed, and customer obsession.

What Are You Entering Into:

Knya is one of India's fastest-growing healthcare apparel brands and we're just getting started. When you join us, you're not filling a seat. You're stepping into a company that is actively being built, where the work you do today shapes what Knya looks like tomorrow. We're a team of driven people who care deeply about what we're building, move with purpose, and back each other to grow. If you're looking for a place where your contribution is visible, your growth is real, and your work actually matters to the people who wear what we make, this is it.

Role Overview:

This is the number two seat in Operations. You'll be the right hand to our Head of Ops and own the engine room of Knya: warehouse, dispatch, and inventory. If it moves through our warehouse or goes out to a customer, it's yours. You'll keep the day-to-day tight, hold the SLAs, and help build the systems that let us scale without breaking. This role is equal parts on-ground operator and problem solver.

Key Responsibilities:

Warehouse and Dispatch:

• Own day-to-day warehouse operations end to end: inbound, storage, picking, packing, and dispatch.
• Hold the dispatch SLA. Make sure orders go out on time, in full, and accurate, every single day.
• Build and enforce SOPs for receiving, put-away, and shipment dispatch. Keep the floor disciplined.
• Sort out bottlenecks before they become fires. Own the fix, not just the escalation.

Inventory:

• Own inventory accuracy across the warehouse and every channel. Run cycle counts and close out discrepancies.
• Keep stock levels healthy. Flag ageing, dead, and fast-moving stock early so nothing surprises us.
• Feed clean inventory data into planning, procurement, and demand decisions.

Team and Reporting:

• Lead and grow the warehouse and dispatch team. Set shifts, targets, and the daily rhythm.
• Build and own dashboards on dispatch, fulfilment, and inventory health for the founders and Head of Ops.
• Partner with marketplace, retail, and D2C teams so fulfilment stays smooth across every channel.

Right Hand to the Head of Ops:

• Act as the Head of Ops right hand. Step in wherever Ops needs you and run point when he is away.
• Drive projects that make Ops faster, tighter, and cheaper. Own the numbers behind them.

Must Haves:

• 4 to 6 years in operations, supply chain, warehousing, or fulfilment, ideally in D2C, ecommerce, retail, or manufacturing.
• Hands-on experience running warehouse and dispatch operations, not just managing them from a desk.
• Strong with inventory systems and Excel. Comfortable living in numbers, reconciliation, and reporting.
• A real on-ground operator. Happy on the warehouse floor and quick to act.
• Ownership mindset. You run things without being told twice and you close loops.

Good to Have:

• Experience with a WMS or ERP system.
• Exposure to marketplace fulfilment (Amazon, Flipkart, Nykaa and similar).
• Experience scaling operations inside a fast-growing startup.