HDFC Ergo - Senior Agency Manager

Description: : Senior Agency Manager

Company: HDFC ERGO General Insurance

Location: Rewa, Madhya Pradesh

Employment Type: Full-time, On-site

About the Company:

HDFC ERGO General Insurance Company Limited, a subsidiary of HDFC Bank Limited, is among Indias leading private-sector general insurance providers. Formed in collaboration with ERGO International AGpart of the Munich Re Groupthe company offers a wide portfolio of retail and corporate insurance solutions. These include motor, health, travel, home, property, marine, and liability insurance.

With a strong national presence, a robust distribution network, and a customer-first philosophy supported by 24/7 assistance, HDFC ERGO is committed to delivering high-quality, technology-driven insurance solutions.

Role Overview:

The Senior Agency Manager will be responsible for managing and expanding the agency sales channel in Rewa. This role involves recruiting, developing, and leading a team of insurance agents/agency partners to achieve business growth, meet revenue targets, and build a high-performing distribution network. The position requires strong sales acumen, leadership capability, and a deep understanding of insurance industry dynamics.

Key Responsibilities:

1. Agency Development & Recruitment:

• Identify, recruit, and onboard high-potential agency partners/advisors.
• Build and maintain a productive agency channel to drive sustained business growth.
• Ensure the quality of recruitment meets company standards.

2. Sales Management:

• Drive sales performance through the agency channel to meet monthly and annual business targets.
• Monitor and track agent productivity, ensuring consistent achievement of KPIs.
• Develop sales plans, promotional strategies, and activity schedules to maximize market penetration.

3. Training & Capability Building:

• Provide regular training, coaching, and skill development sessions for agency partners.
• Enhance product knowledge, selling skills, and compliance understanding.
• Conduct periodic performance reviews and offer strategic guidance for improvement.

4. Market Analysis & Strategy:

• Analyze local market trends, customer needs, and competitive landscape.
• Identify business opportunities and implement effective market expansion strategies.
• Prepare periodic MIS reports for sales tracking, forecasting, and decision-making.

5. Relationship Management:

• Maintain strong relationships with agents, customers, and key stakeholders.
• Address escalations, ensure service quality, and deliver a superior customer experience.
• Coordinate with internal teams for seamless policy processing and claim support.

6. Compliance & Process Adherence:

• Ensure adherence to regulatory guidelines and internal compliance standards.
• Maintain documentation, audit readiness, and process discipline across the agency network.
• Uphold ethical practices and represent the brand with integrity.

Qualifications & Requirements:

Education:

• Bachelors degree in Business Administration, Marketing, Commerce, Finance, or a related field.
• MBA or Postgraduate degree is an added advantage.

Experience:

• 35 years of experience in insurance sales, agency management, or financial services.
• Proven track record in recruiting and managing agents/advisors.
• Experience in general insurance is highly desirable.

Skills & Competencies:

• Strong sales and business development orientation.
• Excellent leadership, coaching, and team management abilities.
• Strategic and analytical mindset with strong decision-making skills.
• Exceptional communication, negotiation, and interpersonal skills.
• Understanding of general insurance products, IRDAI regulations, and market practices.
• Proficiency in MS Office (Excel, PowerPoint, Word) and familiarity with CRM tools.

Key Performance Indicators (KPIs):

• Agent recruitment numbers and activation rate.
• Monthly/quarterly premium achievement (GWP).
• Agent productivity and retention.
• Market expansion and new business conversion.
• Compliance adherence and process excellence.

Why Join HDFC ERGO?:

• Opportunity to work with a leading and stable brand in the insurance sector.
• Attractive incentives, performance-linked rewards, and career growth opportunities.
• Strong training, learning, and development ecosystem.
• Professional work environment focused on innovation and customer service excellence.