DGM - Technical Facilities Management Townships

– Dy. General Manager – Technical – Facilities Management- Townships

Position: Asst. General Manager/Dy. General Manager – Technical – Facilities Management

Reporting to: HOD –Facility Management

Function: Facilities Management – Technical Services

Educational Qualification: -

(Academic / Technical):

- Engineering Graduate/PG with 15-18 years experience in Facility Management

- Engineering Diploma (Mechanical/Electrical) with 18-20 Years Experience in Facility Management

Work experience (in years):- 15- 20 years

Key Competencies

• Leadership & People Management
• Strategic Planning
• Asset & Infrastructure Management
• Budgeting & Cost Control
• Vendor & Contract Management
• Risk & Compliance Management
• Customer Relationship Management
• Operational Excellence
• Technical Problem Solving
• Project Management
• Energy Management
• Continuous Improvement
• Decision Making
• Stakeholder Management

Roles and Responsibilities: -

1. Technical Operations & Maintenance

• Lead the operations, preventive, predictive, and breakdown maintenance of all engineering systems and utilities across the township.
• Ensure timely troubleshooting, root cause analysis (RCA), corrective actions, and permanent closure of equipment failures.
• Manage maintenance of Electrical HT/LT systems, RMUs, transformers, substations, DG sets, HVAC systems, elevators, escalators, pumps, motors, VFDs, PLC-controlled equipment, lighting systems, and utility networks.
• Operate and maintain Water Treatment Plants (0.75 MLD to 10 MLD), Sewage Treatment Plants, pumping stations, reservoirs, water distribution networks, and associated infrastructure.
• Ensure optimum performance and reliability of Fire Protection Systems including Fire Hydrant Systems, Fire Alarm Systems, Sprinkler Systems, Public Address Systems, Fire Pumps, and Fire Tender vehicles.
  
• Monitor technical KPIs, equipment availability, MTBF, MTTR, energy efficiency, and preventive maintenance compliance.

2. Planned Preventive Maintenance (PPM)

• Prepare, implement, and monitor Annual Preventive Maintenance (PPM) schedules for all engineering assets.
• Ensure timely renewal and execution of Annual Maintenance Contracts (AMC) and Comprehensive Maintenance Contracts (CMC).
• Maintain complete records of maintenance history, equipment manuals, service reports, calibration certificates, statutory inspections, and asset registers.
• Develop and continuously improve Standard Operating Procedures (SOPs), Emergency Response Procedures (ERP), and maintenance manuals.

3. Township Infrastructure Management

• Manage complete township infrastructure including roads, storm water drainage, water supply network, sewerage systems, street lighting, landscaping utilities, utility corridors, and common amenities.
• Ensure uninterrupted technical services across residential, commercial, clubhouse, recreational, and common facilities.
• Conduct regular technical audits and infrastructure inspections to identify deficiencies and implement corrective actions.

4. Vendor & Contract Management

• Manage technical service providers, contractors, consultants, OEMs, and vendors.
• Monitor contractor performance against Service Level Agreements (SLAs), KPIs, safety requirements, and contractual obligations.
• Verify work completion, certify contractor bills, and ensure quality of workmanship.
• Participate in vendor evaluation, technical negotiations, tendering, procurement, and contract finalization.

5. Asset Management

• Develop asset lifecycle management strategies for all critical engineering systems.
• Maintain updated asset registers and recommend refurbishment, modernization, replacement, and capital improvement plans.
• Administer equipment warranties, defect liability periods (DLP), and warranty claims.

6. Energy Management & Cost Optimization

• Identify and implement energy conservation initiatives and operational cost reduction measures.
• Monitor electricity, diesel, water, and utility consumption through MIS and analytics.
• Prepare annual utility budgets and recommend sustainability initiatives including renewable energy, water conservation, and carbon footprint reduction.
• Drive value engineering initiatives without compromising operational reliability.

7. Budgeting & Financial Management

• Prepare annual operating and capital expenditure budgets.
• Monitor maintenance expenditure against approved budgets.
• Review technical proposals, rate analyses, comparative statements, and purchase recommendations.
• Control repair & maintenance costs while ensuring uninterrupted operations.

8. Team Leadership

• Lead and mentor multidisciplinary engineering teams comprising Electrical, Mechanical, Plumbing, Civil, Fire & Safety, STP/WTP, HVAC, and Utility personnel.
• Plan manpower deployment, shift management, resource optimization, and succession planning.
• Conduct technical training, safety awareness programs, competency development, and performance evaluations.

9. Safety, Compliance & Risk Management

• Ensure compliance with all applicable statutory regulations, safety standards, and environmental requirements.
• Liaise with statutory authorities including Electrical Inspectorate, Fire Department, PMRDA/MMRDA, Municipal Corporation, Pollution Control Board, Electricity Distribution Companies, Water Supply Authorities, and other government agencies.
• Ensure timely statutory inspections, renewals, testing, certifications, and licensing.
• Conduct safety audits, risk assessments, emergency preparedness drills, and incident investigations.

10. Projects, Fit-Outs & Handover

• Coordinate with Project, Design, Procurement, and Construction teams for smooth transition from project execution to facility operations.
• Monitor snagging, de-snagging, defect rectification, and commissioning activities.
• Participate in society handover processes, asset verification, technical documentation, and Engg. due diligence.
• Support fit-out management, renovation works, and capital improvement projects.

11. Customer & Stakeholder Management

• Attend client, resident, society committee, consultant, and management meetings.
• Resolve technical escalations and ensure timely closure of customer complaints.
• Prepare technical presentations, reports, dashboards, MIS, and monthly operational reviews.
• Maintain strong coordination with internal departments and external stakeholders.

12. Documentation & Digital Systems

• Ensure accurate maintenance of logbooks, checklists, preventive maintenance records, statutory registers, calibration records, drawings, and equipment history.
• Utilize CAFM/CMMS/BMS/ERP platforms for maintenance planning, asset management, complaint tracking, and reporting.
• Develop technical MIS, dashboards, trend analysis, and performance reports.

13. Continuous Improvement

• Drive reliability-centered maintenance (RCM), predictive maintenance, condition monitoring, and digital transformation initiatives.
• Implement best practices in Facilities Management aligned with international standards.
• Identify process improvement opportunities and lead operational excellence initiatives.
• Must be computer savvy (Emails, MS word, excel, PowerPoint, AutoCAD (View/Read)).