Process Manager - Centralized Medical Team

We are hiring !!

Kotak Life Insurance !!

Designation : Process Manger

Education : Graduated ( Any specialisation )

Skills required : Communication skills, client management

Department : Customer Success

Location : Goregaon (East)

Experience : Any BPO, Telecommution or customers service (1+years)

Note ( Candidate from any BPO, Call centre or telecommunication can apply for the role )

Kindly contact kli.mene-snehal@kotak.com or DM on 9819760337

KEY RESPONSIBILITIES

• Handle Outbound calls customers to complete the physical medicals prior to policy issuance
• Should maintain a Professional behaviour with the customer throughout the calling process.
• Give complete and correct information on all the product purchased by the customer
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Meet targets on productivity and Quality as well as Net Promoter score (NPS)as defined from time to time.
• Ensure customer delight” and consistent service experience, including timely resolution of customer queries/issues.
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance