Service Delivery Manager

Kotak life Insurance!!

Designation: Service Delivery Manger

Qualifications: Any Graduate

Location: Goregaon East

Experience: 1+ Years in customer Service

Kindly share your CV on:

sanjivani.jadhav@kotak.com

9136877215

Key Responsibilities:

• Manage daily operations and ensure smooth running of the process
• Lead, guide and motivate the team and managers
• Ensure compliance with company policies and deliver excellent customer service
• Do staffing, shift planning, and people management
• Conduct performance reviews, give feedback, and train team for growth
• Coach and develop future leaders - succession planning
• Ensure all staff gets proper training
• Maintain strong communication within team and with other departments
• Coordinate with IT & Project teams for new launches and process improvements
• Attend reviews with Sr. Management and prepare process budget

Skills / experience required

• Graduates with preferably Insurance background/Voice - Customer service industry
• Should be dedicated and display integrity.
• Willingness to learn with an attitude of continuous improvement.
• Willing to work in rotational shifts
• Minimum 5 years experience as Operations manager in Banking/Insurance/BPO industry