Walk-in || Customer Service - Blended Process

DESIGNATION

Assistant Manager/Deputy Manager

POSITION GRADE

L1/L2

JC CODE

DEPARTMENT

Centralized medical calling team | Customer Service

REPORTINGPOSITION

Manager Centralized medical calling team

WORK LOCATION

Goregaon (East), Mumbai. Corporate office

KEY RESPONSIBILITIES

• Handle Outbound calls customers to complete the physical medicals prior to policy issuance
• Should maintain a Professional behaviour with the customer throughout the calling process.
• Give complete and correct information on all the product purchased by the customer
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Meet targets on productivity and Quality as well as Net Promoter score (NPS)as defined from time to time.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

REQUIRED QUALIFICATION AND SKILLS

Qualification: Graduate – preferably B.Com

Work experience in years: 1- 3 years

Skills / experience required

• Candidates with preferably Insurance background/Voice - Customer service industry
• Candidates with fluency in local languages will be an added advantage (Telugu, Kannada, Assamese, Bengali, Tamil and Malayalam,)
• Candidate should have a pleasing personality and should be presentable.
• Should be dedicated and display integrity.
• Willingness to learn with an attitude of continuous improvement.
• Willing to work in rotational shifts

interested candidates kindly share me with your updated resume-

jasmine.priya@kotak.com

whats app - 9653208202

Note - we are hiring only in western line candidates.

(Byander till churchgate)