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Job Description
Role & responsibilities
- Oversee day-to-day branch operations, ensuring smooth and efficient functioning
- Ensure strict adherence to bank policies, audit standards, and regulatory requirements
- Authorize and verify system inputs for customer transactions and service requests (SO/SDO/RO)
- Manage branch lobby and customer queues to enhance service delivery
- Handle cash operations, including foreign exchange (FX) and travellers cheques (TCs), within prescribed limits
- Address and resolve customer complaints within defined turnaround times (TAT)
- Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC
Job description
We are looking for a proactive and detail-oriented Branch Operations Manager to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences
Skills
Branch Banking OperationsAssistanceBranch ManagementManagementBranch BankingBanking OperationsOperationsBranch OperationsBanking OperationsCash OperationsAccount OpeningBranch OperationsBranch Operations ManagerBranch ManagerIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Kotak Mahindra Bank is a leading Indian private sector bank known for its innovative banking solutions and customer-centric approach. With a comprehensive suite of financial products and services, including retail banking, investment banking, and wealth management, the bank caters to the diverse needs of individuals, businesses, and corporations across the country. Kotak Mahindra Bank careers offer a dynamic and engaging work environment where professionals can thrive, innovate, and contribute to the bank's mission of delivering exceptional value. Employees are encouraged to pursue excellence, with ample opportunities for professional growth and development. For those looking to forge a successful career in banking, Kotak Mahindra Bank careers present a platform to be part of a progressive, growth-oriented organization.
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