Customer Service Executive- Telugu, Kannada,Malayali, Bengali, Gujrati

Inbound & Outbound Team Member (Fresher) E0 Grade - 5 language resources ( Telugu, Kannada, Malyalam Bengali & Gujrati )

Location Preference: Candidates currently residing in mumbai & navi mumbai only.

Candidates from outside these locations are requested not to apply.

• Location - Thane
• Department - Customer Service
• Employment Type - Full-Time

Job Summary

We are looking for enthusiastic and customer-oriented freshers to join our Inbound & Outbound Calling Team. The candidate will be responsible for handling customer calls, providing information, resolving queries, conducting follow-up calls and supporting business objectives through effective communication and relationship building.

Key Responsibilities:

Inbound Calling

• Attend incoming customer calls professionally and courteously.
• Resolve customer queries and provide accurate information.
• Address customer complaints and escalate issues when required.
• Maintain high standards of customer service and satisfaction.
• Record customer interactions accurately in the system.

Outbound Calling

• Make outbound calls to customers for collection/recovery.
• Inform customers about products, services, offers, and campaigns.
• Collect customer feedback and update records.
• Generate leads and schedule appointments where applicable.
• Achieve daily productivity, calling target and quality parameters.

Required Skills

• Good verbal and written communication skills.
• Basic knowledge of MS Office (Excel, Word, Outlook).
• Ability to interact confidently with customers over phone.
• Good listening and problem-solving skills.
• Positive attitude and willingness to learn.
• Ability to work in a team environment.

Educational Qualification

• Graduate in any discipline.
• Freshers are welcome to apply.

Preferred Competencies

• Customer-centric approach.
• Time management and multitasking abilities.
• Adaptability and flexibility.
• Basic computer proficiency.
• Strong interpersonal skills.

Key Performance Indicators (KPIs)

• Call handling efficiency.
• Customer satisfaction scores.
• Quality and accuracy of information provided.
• Productivity targets achieved.
• Adherence to process and compliance guidelines.