Product Head-ILG (Infrastructure & Logistics Group)-Product Manager

- Kotak Mahindra Bank

Role: Product Head - Relationship Banking Group (RBG)

Business:Corporate / Commercial Bank

Sub‑Business:Relationship Banking Group (RBG)

Location:Mumbai (HO)

Grade: (Grade to be finalised based on experience & internal parity)

Reporting to:Head - RBG / Head - Commercial Banking

Matrix:Credit, Operations, Risk, Compliance, Technology

Role Purpose

The Product Head - RBGwill be responsible for end‑to‑end ownership of Product Strategy, Design, Governance and Deliveryfor Relationship Banking Group, covering Working Capital (WC), Dealer Finance (DF), Supply Chain Finance (SCF), Liabilities (CASA/TD), and Cross‑sell Products.

The role will partner closely with Business, Credit, Operations, Risk, Compliance and Technology to:

• Drive profitable growth
• Improve RM productivity
• Lead process simplification & digitisation
• Ensure strong regulatory, policy and audit compliance
• Enhance customer experience across lifecycle

Key Responsibilities

1. Product Strategy & Portfolio Ownership

• Own and execute the RBG Product strategy and roadmapin line with Banks Commercial Banking objectives.
• Drive continuous improvement and rationalisation of WC, DF, SCF, Liability and fee‑based product offerings.
• Own product frameworks including eligibility, pricing, features, covenants and lifecycle governance.
• Act as custodian of product profitability and sustainability.

2. Working Capital, Credit & Structured Products

• Lead product design and delivery for CC/OD, WCDL, Term Loan, Dealer Finance, Warehouse / Structured Finance products.
• Partner with Credit & Ops to improve:
• TAT
• First‑Time‑Right (FTR)
• Disbursement efficiency
• Support policy formulation, UAT validation and rollout of new WC structures.

3. Liability, Cross‑Sell & Account Profitability

• Own CASA & TD propositionsfor RBG customers.
• Drive cross‑sell of Insurance, Wealth, Investment and other fee products.
• Develop account‑level profitability constructsincluding wallet share, income waterfall, leakage control and RM productivity metrics.

4. Process Excellence & Digitisation

• Lead Process Excellence initiativesacross customer onboarding, credit processing, documentation, servicing and exits.
• Champion digitisation initiatives including:
• Automated workflows
• Digital documentation
• CRM integration
• Straight‑through processing (STP)
• Partner with Technology teams to deliver scalable and compliant digital solutions.

5. MIS, Analytics & Dashboards

• Own RBG MIS covering:
• NTB, ENR, Disbursements
• DPD, GNPA, Recovery, Exits
• Income, Fee, RM productivity
• Drive Power BI / dashboard‑based reportingfor senior management.
• Use analytics to support business decisions, risk mitigation and growth opportunities.

6. Policy, Regulatory & Audit Governance

• Ensure compliance with RBI regulations, internal policies, audit observations and governance standards.
• Lead policy reviews, revisions and new policy formulationfor RBG products.
• Act as key SPOC for Internal Audit, RBI inspections, compliance reviews and regulatory submissions.

7. Stakeholder & Team Leadership

• Act as a strong interface between Business, Credit, Ops, Risk, Compliance and IT.
• Build and lead a high‑performing Product team across WC, DF, MIS and Process Excellence verticals.
• Coach and mentor team members and develop future product leaders.

Key Skills & Competencies

• Strong understanding of Commercial Banking / MSME / RBG products.
• Deep knowledge of credit appraisal, operations and regulatory environment.
• Proven experience in process transformation and digitisation.
• Excellent stakeholder management and communication skills.
• Strong analytical and structured problem‑solving mindset.

Educational Qualifications

• MBA / CA / CFA / Post‑Graduate in Management or Finance from a reputed institution.

Experience Profile

• 15-20 yearsof total banking experience.
• At least 5-7 yearsin Product / Strategy / Business Transformationroles within Commercial / SME / Corporate Banking.
• Prior experience in a leading Private Sector Bank / Large NBFCpreferred.

Key Success Metrics (Indicative, not exhaustive)

• Growth and quality of RBG product portfolio
• Improvement in TAT and process efficiency
• RM productivity and cross‑sell penetration
• Audit & regulatory outcomes
• Digitisation adoption and customer experience scores