HO Performance Support Officer-Digital Sales_Digital Banking Kotak 811_0434_2867_1087983

PSO_JD

• Handling & resolution of customer queries, complaints received at the Branch through co-ordination with various stakeholders
• Assisting customers in completion of FKYC
• Providing on field support to the Sales team & Branch teams for 811 customer servicing
• Handling rejection cases & curing/resolution of same through co-ordination with the Business team
• Conducting regular training sessions with the field/Sales team to improve their productivity
• Monthly reconciliation of biometric devices which are with the field team
• Publishing regular MIS (as & when required)
• Customer out calling (as & when required)

Candidate Requirement:

• Graduate (any stream) with 1-2 years of experience preferably in Banking Industry
• Strong Communication skills †Verbal and Written
• Good knowledge of MS-Office (MS-Excel in particular)
• Assertive attitude
• Self Driven
• Service mind set
• Pay Scale: As per HR categorization