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Job Description
Emails and Chats
Role - Customer Service- Chat/Email process
Designation - E1/E2
Location - Thane
KEY RESPONSIBILITIES AND ACCOUNTABILITIES :
- 1.To attract potential customers by answering product and service questions.
- 2. To suggest information about other products and services.
- 3.To Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
SKILLS & KNOWLEDGE
- 1.Proven Customer Support Experience.
- 2.Strong Communication, comprehension and presentation skills.
- 3. Ability to multi-task, prioritize and manage time effectively.
- 4. Graduate / Post graduate with minimum 1 year of experience in chat/email process
- 5.Familiar with CRM systems and practices.
- 6. Candidates from broking industry are preferred.
Number of Requirements : 10
Share resume on: pradeepkumar.muthukumar@kotak.com
Skills
Solving QueriesEmail SupportCustomer ServiceChat SupportCustomer HandlingQueryEmailChatCustomer SupportCustomer SatisfactionIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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