Kran - Account Manager

Responsibilities:

Client Relationship Management

• Act as the single point of contact for assigned client accounts.
• Build and maintain strong, long-term relationships with key stakeholders.
• Understand client business objectives, challenges and future requirements.
• Ensure timely communication of project progress, risks and issues.

Project Oversight & Delivery Support

• Oversee project execution in collaboration with Project Managers and internal teams.
• Ensure adherence to agreed project scope, timelines and quality standards.
• Support requirement gathering, clarifications and approvals from the client side.
• Monitor and track project health through regular reviews and reports.

Commercial & Contractual Management

• Ensure compliance with client contracts, SLAs and deliverables.
• Track financial aspects of the account - billing, invoicing and collections.
• Identify and facilitate opportunities for change requests, upselling and cross-selling.

Risk & Issue Management

• Serve as the escalation point for client concerns.
• Proactively identify risks that may impact delivery or client satisfaction.
• Drive resolution of issues by coordinating with internal and client teams.

Strategic Account Growth

• Identify opportunities for account expansion and new project engagements.
• Collaborate with Business Development teams for proposal preparation and presentations.
• Contribute to account planning, forecasting, and strategic initiatives.

Skills & Competencies

• Excellent client relationship and stakeholder management skills.
• Strong communication, negotiation and presentation abilities.
• Commercial awareness with ability to manage budgets and contracts.
• Problem-solving and conflict resolution skills.
• Ability to multitask and manage priorities across multiple projects.
• Should be a team player
• Good communication skills in English & Hindi (both written and verbal).
• Proficiency in MS Office Suite and Project Management tools (MS Project, JIRA, etc.

Qualification Required:

• (MBA preferred).
• 10 -12 years of experience in Account Management (IT Projects), Client Engagement or Project Management (IT government projects).
• Proven track record of managing large accounts/projects with multiple stakeholders.
• Strong understanding of project management methodologies and practices.
• Experience in handling contracts, SLAs and financial tracking for projects