Kran - Account Manager

The Account Manager Projects will serve as the primary liaison between the client and the organization, ensuring successful project delivery, client satisfaction, and account growth.

The role demands a balance of relationship management, project oversight, and commercial acumen, with accountability for meeting client needs while maintaining organizational profitability and efficiency.

Experience: 10 - 15 Years.

Location: Trivandrum (Willing to travel across the country as per project requirements).

Client Relationship Management

• Build and maintain strong, long-term relationships with key stakeholders.

• Understand client business objectives, challenges, and future requirements.

- Ensure timely communication of project progress, risks, and issues.

Project Oversight & Delivery Support

• Oversee project execution in collaboration with Project Managers and internal teams.

• Ensure adherence to agreed project scope, timelines, and quality standards.

• Support requirement gathering, clarifications, and approvals from the client side.

- Monitor and track project health through regular reviews and reports.

Commercial & Contractual Management

• Ensure compliance with client contracts, SLAs, and deliverables.

• Track financial aspects of the account billing, invoicing, and collections.

- Identify and facilitate opportunities for change requests, upselling, and cross-selling.

Risk & Issue Management

• Serve as the escalation point for client concerns.

• Proactively identify risks that may impact delivery or client satisfaction.

- Drive resolution of issues by coordinating with internal and client teams.

Strategic Account Growth

• Identify opportunities for account expansion and new project engagements.

• Collaborate with Business Development teams for proposal preparation and presentations.

- Contribute to account planning, forecasting, and strategic initiatives.

Internal Coordination & Reporting

• Act as the clients representative within the organization, ensuring delivery alignment.

• Share client feedback with delivery and leadership teams for continuous improvement.

- Provide regular status updates, reports, and dashboards to management.

Skills & Competencies

• Excellent client relationship and stakeholder management skills.

• Strong communication, negotiation, and presentation abilities.

• Commercial awareness with ability to manage budgets and contracts.

• Problem-solving and conflict resolution skills.

• Ability to multitask and manage priorities across multiple projects.

• Should be a team player.

• Good communication skills in English & Hindi (both written and verbal).

- Proficiency in MS Office Suite and Project Management tools (MS Project, JIRA, etc.

Qualification Required:

• Bachelors degree in Business Administration, Management, IT or related field (MBA preferred).

• 10 -15 years of experience in Account Management (IT Projects), Client Engagement or Project Management (IT government projects).

• Proven track record of managing large accounts/projects with multiple stakeholders.

• Strong understanding of project management methodologies and practices.

- Experience in handling contracts, SLAs, and financial tracking for projects.