Kran - Delivery Manager

Delivery Manager

Description:

Key Responsibilities:

Project & Delivery Management:

- Manage multiple large-scale, complex customer projects with a focus on delivery responsibility and excellence.

- Develop and implement strategies aligned with organizational goals and project objectives.

- Ensure timely completion of programs within budget and scope, maintaining quality and functionality standards.

- Create and maintain program-level dashboards to monitor project progress and performance.

- Oversee contract management, ensuring profitability and adherence to contractual terms across projects.

Customer Engagement & Relationship Management:

- Interface with customers at a strategic level, addressing current and forecasted project needs proactively.

- Contribute to relationship management, influencing customer perception positively and driving account growth.

- Ensure customer feedback processes are completed on time, and issues are addressed promptly.

Leadership & Team Management:

- Provide overall guidance and mentorship to project teams, promoting teamwork, motivation, and professional growth.

- Conduct regular reviews with stakeholders to ensure consistent implementation of strategies.

- Ensure skill development and certification for team members as needed.

- Act as a technical mentor and coach, assessing and developing team capabilities across multiple levels.

- Manage conflicts effectively and maintain a high-performing, cohesive team environment.

Process Improvement & Knowledge Management:

- Lead organization-wide initiatives such as knowledge sharing, innovation, and process improvements.

- Ensure best practices are documented and integrated into standard operating procedures.

- Oversee post-project reviews and knowledge management activities, ensuring lessons learned are captured and applied