Kreditbee - Channel City Head

Job Overview:

- The Channel City Head will be responsible for driving the growth and profitability of the Loan Against Property (LAP) product in a specified city or region.

- This leadership role involves overseeing sales, business development, channel partnerships, and the overall customer experience in the LAP segment.

- The role requires strong leadership, a deep understanding of the local real estate market, and the ability to collaborate effectively with various stakeholders to achieve sales targets.

Key Responsibilities

Business Development :

- Drive the business strategy for the LAP product in the city, focusing on customer acquisition, revenue

growth, and market share expansion.

- Develop and implement sales plans, marketing campaigns, and partnerships to achieve business targets.

- Identify and build relationships with key real estate agents, brokers, financial consultants, and other distribution channels.

Sales Revenue Growth :

- Oversee a team of sales managers and loan officers to ensure sales targets and objectives are met.

- Conduct regular meetings with sales teams to review progress, set targets, and discuss strategies to meet goals.

- Optimize the sales process for the LAP product and provide continuous support to the sales force to enhance performance.

Team Leadership Management :

- Manage, mentor, and motivate the city sales team to achieve high performance and align with the overall business objectives.

- Conduct training sessions to ensure the team is well-versed in LAP product features, policies, and competitive advantages.

- Monitor performance metrics of the sales team and implement corrective actions when necessary.

Channel Partnerships Relationship Management :

- Establish and maintain strong relationships with key channel partners such as brokers, real estate developers, and financial planners.

- Ensure effective management of the partner network, improving their productivity and ensuring compliance with company standards.

- Monitor channel partner performance and engage in regular feedback sessions to enhance the partnership and maximize business outcomes.

Customer Experience Retention :

- Ensure high customer satisfaction through smooth processing and timely disbursement of LAP loans.

- Handle escalated customer queries and resolve issues in a prompt and effective manner.

- Build long-term customer relationships by ensuring repeat business and referrals.

Risk Management Compliance :

- Ensure adherence to all regulatory norms, internal policies, and procedures related to LAP offerings.

- Work closely with the Risk and Credit teams to assess the risk profile of potential loans and ensure the quality of the loan book.

- Monitor loan defaults and collaborate with the collections team to manage overdue accounts.

Market Insights Competitor Analysis :

- Conduct regular market research and keep up-to-date with real estate trends, competitor offerings, and customer preferences.

- Provide feedback to product teams to help improve LAP offerings based on market needs.

- Identify and capitalize on emerging market opportunities.

Reporting Analysis :

- Track sales performance, business growth, and key performance indicators (KPIs).

- Prepare and submit monthly/quarterly reports to senior management, highlighting achievements, challenges, and action plans.

- Analyze data to make data-driven decisions that support business objectives.

Key Skills Qualifications

Education : A bachelor's degree in Business, Finance, or related field; MBA is a plus.

Experience : Minimum of 8-10 years of experience in sales or business development, preferably in the banking, financial services, or real estate sector. At least 3-4 years in a leadership role managing teams.

Knowledge :

- Strong understanding of Loan Against Property products and processes.

- In-depth knowledge of the local real estate market, including property valuation, legal documentation, and market trends.

- Familiarity with risk management, underwriting, and compliance processes.

Skills :

- Strong leadership and team management skills.

- Excellent interpersonal and communication skills.

- Ability to drive business growth through strategic partnerships and effective relationship management.

- Analytical mindset with the ability to understand financial metrics and market dynamics.

- Proficient in CRM software and Microsoft Office Suite.

Personal Attributes:

Result-Oriented : Focused on achieving targets and driving business outcomes.

Entrepreneurial Mindset : Self-driven, innovative, and capable of identifying new opportunities.

Relationship Builder : Strong ability to network and build trust with internal teams, clients, and partners.

Problem-Solver : Able to analyze complex situations and provide solutions that benefit both the organization and the customer.