KRDS - Technical Account Manager

At KRDS, we dont just build digital solutions we partner with our clients to bring their boldest ideas to life.
Were a tech-driven, AI-curious, creatively relentless digital agency with a strong presence in the Middle East and across Asia.
Now, were on the lookout for a Technical Account Manager who thrives on owning client relationships, keeping delivery sharp, and spotting opportunities to add value.
If youve got a background in digital project management, experience in the Middle East market, and the ability to be both strategic and hands-on, wed love to talk.

What Youll Do

- Youre the first call they make for advice, for support, or just to make sense of a brief.

- Youll build relationships that go beyond the project plan.

- Own project momentum.

- Keep things moving between our internal teams and the client.

- Ensure timelines, budgets, and expectations are met or exceeded.

- Spot the next big win.

- Youll actively look for ways to deepen the relationship, whether thats a new feature, an additional platform, or a smart AI-led solution they havent thought of yet.

- Solve before it escalates.

- Youll anticipate roadblocks, smooth out issues before they become problems, and always keep the client feeling looked after.

- Stay curious.

- Were big believers in constant learning.

- Whether its a new CMS, an AI tool, or a backend integration, youll be encouraged (and expected) to keep upskilling.

What You Bring>

- 5+ years of experience in technical account management or digital project management.

- A solid understanding of the Middle East market its clients, culture, and what makes them tick.

- A sharp commercial instinct with a track record of upselling and growing accounts.

- Excellent client communication skills proactive, honest, and clear.

- A collaborative mindset with the ability to manage designers, developers, strategists, and third-party vendors.

- A tech-curious attitude not afraid of APIs, CMSs, or talking shop with a developer.

- Organised, dependable, and calm under pressure.

- Fluent in English (Arabic is a major bonus).

Bonus Points For

- Experience working with digital agencies or fast-paced service environments.

- Familiarity with project management tools like Jira, Asana, or Trello.

- A basic understanding of AI-driven tools and their potential for client solutions.

- Certifications in Agile, Scrum, or other PM methodologies.

Why KRDS?

- Work with ambitious clients across diverse industries.

- An open, transparent culture where ideas win, not titles.

- A fast-paced environment that encourages experimentation, innovation, and growth.

- Direct access to emerging technologies, including AI solutions were building into our client work.

- A global team that collaborates without ego and celebrates wins together.

If youre someone who loves building client trust, thrives in a tech-forward environment, and gets a kick out of turning problems into possibilities, wed love to hear from you.
Apply now and tell us about a time you helped a client succeed beyond their expectations.