Customer Success Analyst (Voice Process) (Hyderabad)

• Customer Success Analyst (Voice Process) (Hyderabad)
• Company: Krishna Jewellers - Pearls And Gems
• Job Location: Hyderabad, Telangana, India
• Employment Type: Full-time
• Experience Required: 15+ years
• Salary: 3,00,000 - 6,00,000 per year
• JOB DESCRIPTION
• Job Title: Customer Success Analyst
• Company: Krishna Jewellers Pearls & Gems Private Limited (KJPGPL)
• Location: Jubilee Hills, Hyderabad
• Reporting To: Data Operations Manager
• Why Join KJPGPL as a Customer Success Analyst
• Day shift role for a better work-life balance
• Competitive compensation in the market
• Prime office location in Jubilee Hills, Hyderabad
• Strong career growth opportunities
• Positive and employee-friendly work culture
• Opportunity to work with a trusted and reputed jewellery brand
• About the Role

We are looking for a detail-oriented and customer-focused Customer Success Analyst to support our high-volume data processing and customer engagement operations. This role involves handling outbound calls, analyzing customer interactions, improving performance, and enhancing customer satisfaction through data-driven insights.

The ideal candidate will play a key role in optimizing the customer journeyfrom initial contact to long-term engagementwhile maintaining high service standards and improving key metrics such as FCR, AHT, SLA, CSAT, and NPS.

• Key Responsibilities
• 1. Customer Interaction & Outbound Calling
• Make effective and productive outbound calls
• Engage with customers based on assigned segments

Ensure adherence to KPIs such as Handling Premier Customers Profiles, KYC updation, Explaining about schemes and offers, collecting referrals, Inviting for a store visit, Post sales service calls.

• 2. Performance & Analysis
• Analyze call data and customer interactions to identify trends and areas for improvement
• Improve customer experience and retention through actionable insights
• Regularly update customer details and interaction notes
• Validate and maintain the customer database
• Qualifications
• Any Graduate
• 15 years of outbound calling experience preferred
• Experience in outbound call centre operations will be preferred
• Proficiency in any two languages among Telugu, Hindi, and English preferred
• Immediate joiners are preferred
• Skills Required
• Strong customer service and relationship-building abilities
• Basic knowledge of CRM tools
• Customer empathy and attention to detail
• Good voice modulation and listening skills
• Compensation & Benefits
• Compensation: 3,00,000 to 6,00,000 per annum (CTC), depending on the candidate's qualifications, experience, and interview performance.
• Provident Fund (PF)
• Paid leaves
• Daily snacks
• Yearly bonus
• Health insurance
• Learning and development opportunities
• Friendly and supportive work setting .