Customer Care Executive

Company Description Krishnas Herbal & Ayurveda, the flagship brand of Sandipani Healthcare Private Limited, is one of Indias fastest-growing Ayurvedic wellness companies, founded in 2007 and rooted in the principles of traditional Ayurveda. Headquartered in Jodhpur, Rajasthan, the company operates two GMP-certified, state-of-the-art manufacturing facilities spanning over 15,000 sq. meters, with strong quality control and scalable production capabilities. The organization offers a diverse portfolio of 170+ Ayurvedic and herbal products, including juices, tonics, syrups, powders, oils, gels, and personal care items that support preventive and therapeutic wellness. With ₹300+ Crore in Annual Recurring Revenue and rapid expansion across India and international markets, Sandipani Healthcare is building a future-ready Ayurveda brand focused on innovation, integrity, and lasting impact.

Role Description The Customer Care Executive role is a full-time, on-site position based in Jodhpur. This role involves handling customer inquiries and concerns via phone, email, and other communication channels, ensuring prompt and accurate resolution. The Customer Care Executive will provide product information, support order processing, manage returns and exchanges, and maintain detailed records of customer interactions in internal systems. The role also includes monitoring customer satisfaction, escalating complex issues when needed, coordinating with sales and operations teams, and contributing to process improvements that enhance the overall customer experience.

Qualifications

• Candidates should possess strong Customer Support and Customer Service skills to resolve queries efficiently and professionally.
• Candidates should possess capabilities in Customer Satisfaction and relationship management to build trust and loyalty.
• Candidates should possess excellent Communication skills, including clear verbal and written interaction in a customer-facing environment.
• Candidates should possess basic Sales and upselling skills to identify customer needs and recommend suitable products.
• Relevant experience in a customer-facing role within FMCG, healthcare, wellness, or retail sectors is beneficial.
• Comfort with computer systems, CRM tools, and basic data entry is preferred.
• Ability to work on-site in Jodhpur, manage multiple tasks, and remain calm under pressure.
• Minimum educational qualification: higher secondary (12th) or graduation; proficiency in Hindi and English is an advantage.