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Job Description
- Manage and maintain Salesforce CRM records, including Accounts, Contacts, Opportunities, and Leads.
- Ensure accurate and timely sales tracking, pipeline management, and data integrity within Salesforce.
- Monitor CRM data quality and resolve discrepancies to support effective sales reporting and forecasting.
- Support sales teams with Salesforce/CRM-related activities and process adherence.
- Draft customer contracts, statements of work, and related sales documentation.
- Perform contract redlining and coordinate revisions with legal and business stakeholders.
- Maintain contract records and documentation for audit and compliance purposes.
- Manage sales-related cases and coordinate with internal stakeholders for resolution.
- Process Executed contracts and opportunities within Salesforce.
- Work closely with Sales, Legal, Finance, Operations, and Customer Success teams to facilitate business processes.
- Serve as a point of contact for operational inquiries related to contracts, cases, and CRM records.
- Support continuous process improvement initiatives to enhance operational efficiency.
- Bachelor's degree or equivalent is preferred, although comparable experience will be considered in lieu of a degree
- Minimum 3-5 years' experience in sales operations or account management in a technology field preferred.
- Experience with contract management systems and the contracting lifecycle.
- Strong organizational, analytical, and multi-tasking skills are essential to manage competing priorities and meet deadlines.
- Excellent oral and written communication skills are needed to interact effectively with the stakeholders across the organization.
- A proactive and independent work ethic, with the ability to take ownership, offer solutions, and drive tasks to completion.
- Proficiency in the MS Office suite is required for daily operational tasks.
- Proficiency in Salesforce or other CRM software systems
- Must be willing to work in a US Time Zone
- Team members will participate in the weekend on-call rotation at least once per month.
Skills
Account ManagementAdministrationCustomer SuccessComplianceFinanceContract ManagementLegalContract AdministrationData IntegrityProcess ImprovementIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Kroll, a global leader in risk management, offers a diverse range of opportunities through Kroll's careers. Specializing in governance, risk, and transparency, Kroll careers appeal to professionals interested in cybersecurity, corporate finance, investigations, and compliance. Kroll promotes a culture of integrity and excellence, providing employees with the tools and training necessary to advance their expertise and tackle complex challenges. This dynamic work environment encourages continuous professional development and innovation. For those looking to contribute to a safer, more secure global marketplace, the Kroll careers page offers detailed information on available positions, company values, and the benefits of joining their expert team.
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