Operations Manager

Job Title: Manager Operations

Location: Hyderabad

Working Days: 6 days (Monday to Saturday)

Work Timings: 9:45 am to 6:45 pm

Role Purpose

The Operations Manager will be responsible for managing end-to-end operations at the assigned location. The role focuses on day-to-day operational execution, team management, process adherence, and coordination with central teams to ensure smooth and efficient business operations.

Key Responsibilities

Location Operations Management

• Manage daily operations at the assigned location, including warehouse, dispatch, and field activities
• Ensure adherence to SOPs, service timelines, and operational standards
• Monitor operational performance and address execution gaps proactively
• Ensure smooth coordination between on-ground teams and central functions

Team Management & People Leadership

• Lead and manage location-level operations teams, including supervisors, executives, and field staff
• Allocate work, set clear expectations, and monitor individual and team performance
• Conduct regular reviews, provide feedback, and drive accountability
• Ensure proper manpower planning, attendance tracking, and productivity management
• Handle day-to-day people issues and act as the first point of escalation

Process Adherence & Continuous Improvement

• Ensure strict compliance with defined operational processes and policies
• Identify process deviations and recommend corrective actions
• Support implementation of new processes, systems, and operational changes
• Maintain accurate operational records and documentation

Cross-Functional Coordination

• Work closely with sales, supply chain, finance, HR, and customer support teams
• Support order fulfillment, inventory movement, billing coordination, and customer resolution
• Escalate critical operational issues to regional or central teams when required

Vendor & Service Partner Coordination

• Coordinate with logistics, manpower, and local service vendors
• Monitor vendor performance and ensure service continuity
• Address vendor-related operational issues at the location

Reporting & MIS

• Prepare and share daily and periodic operational reports
• Track key metrics such as productivity, turnaround time, and service efficiency
• Share improvement actions and operational risks with management

Skills & Competencies

• Strong people and team management skills
• Good understanding of operations and process execution
• Hands-on, execution-focused approach
• Strong coordination and problem-solving abilities
• Comfortable managing on-ground teams and daily operational challenges

Experience & Qualification

• Graduate in any discipline
• 10+ years of experience in operations or location management roles
• Minimum 3 -4 years of experience managing teams at a location level
• Experience in 4 wheeler aftermarket industry