Assistant Manager - Product Support

Major Responsibilities

Order Engineering & Technical Review

• Review customer orders, technical specifications, datasheets and project requirements for API pump packages.
• Verify order indents, BOM requirements and documentation for completeness and technical correctness.
• Coordinate with Lead / Regional Application Center (LAC / RAC), Contract Management (CM), Project Management and Manufacturing teams for clarification and resolution of technical issues.
• Participate in internal kick-off meetings and provide technical guidance on API requirements and project execution.

Quality Plans & Documentation

• Review and approve Pump Quality Control Plans (QCPs), Inspection & Test Plans (ITPs) and customer documentation requirements.
• Ensure correct application of inspection classes, material requirements, NDT requirements and witness points as per customer specifications and API standards.

Part List and Drawing Release

• Prepare and release accurate pump part lists (BOMs) in SAP within defined timelines.
• Manage engineering changes and implement revisions resulting from customer comments, manufacturing feedback and project requirements.
• Prepare, review and release manufacturing drawings, assembly drawings, machining drawings and assembly check drawings for API pumps and their auxiliaries.
• Control revision management and archiving of engineering documents as per company procedures.

Product Support & Problem Resolution

• Provide engineering support during manufacturing, assembly and testing activities.
• Investigate and resolve technical issues related to hydraulics, mechanical design, materials, sealing systems, bearings and auxiliary systems.
• Support root cause analysis (RCA) and implementation of corrective and preventive actions (CAPA).
• Participate in field investigations and customer site visits, where required, to assess critical equipment performance issues.

API Compliance & Product Development

• Ensure compliance with API 610, API 682 and applicable international standards and customer specifications.
• Support development and localization activities for API pump products.
• Coordinate with global engineering centers, testing departments and suppliers for design validation and implementation of product improvements.
• Evaluate and implement order-specific engineering developments and customer deviations.

3D Modelling & Design Support

• Support 3D modelling activities by providing required engineering inputs, drawings and design data.
• Review and validate 3D models to ensure compliance with manufacturing and assembly requirements.

Standardization & Inventory Optimization

• Participate in standardization projects for pump components and assemblies.
• Support inventory reduction initiatives through component commonization and engineering optimization.
• Maintain engineering master data and ensure consistency across product lines.

Process Improvement & Digitization

• Contribute to digitalization initiatives for engineering and product support processes.
• Develop and improve engineering databases, templates and workflows to enhance efficiency and accuracy.
• Maintain engineering documentation and technical libraries.

Formal Education

• Bachelor of Engineering (B.E./B.Tech.) in Mechanical Engineering

Professional Experience

• 4–8 years of experience in API pump engineering, product support, design or application engineering within the pump industry.

Special Skills

• Strong knowledge of API 610 centrifugal pumps.
• Working knowledge of API 682 mechanical seal systems.
• Proficiency in AutoCAD, NX/UG or equivalent CAD software.
• Working knowledge of SAP MM/PP modules.
• Familiarity with manufacturing processes, materials and testing requirements for API pumps.
• Ability to read and interpret customer specifications, datasheets and P&IDs.

Defined Competencies

• Experience in engineering and product support of API centrifugal pumps.
• Sound understanding of pump hydraulics, rotor dynamics, sealing systems and bearing arrangements.
• Knowledge of international standards, codes and customer specifications.
• Strong analytical and problem-solving skills.
• Effective communication and stakeholder management skills.
• Ability to work in cross-functional and global teams.
• Strong documentation and technical reporting skills.
• Customer-focused approach with ownership and accountability.

• API 610 BB1, BB2, BB3, BB5 and OH Pump product lines.
• Mechanical seal support systems as per API 682.
• Reliability engineering and root cause analysis.
• Customer project execution for Oil & Gas, Refinery, Petrochemical and Power sectors.
• Experience in localization and value engineering initiatives.