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Job Description
Were hiring an Application Support Engineer to provide day-to-day support and maintenance for critical business applications. This role works closely with call center, development, L3 teams, and vendors to ensure application availability, stability, and performance.
Key responsibilities
- Investigate issues using logs, DB queries, API traces, and system metrics
- Provide workarounds and identify bugs for escalation
- Perform minor data fixes and configuration updates
- Troubleshoot integrations and APIs
- Escalate complex issues to L3/vendors with clear documentation
- Monitor applications, handle alerts, and perform basic RCAs
- Support testing and deployment of patches/minor releases
Minimum qualifications
- Bachelors in CS, IT, or related field (or equivalent experience)
- 4+ years in application support or similar IT role
- Working knowledge of ITIL or ITSM practices
- Hands-on with SQL and at least one scripting language (Python/PowerShell)
- Strong analytical, communication, and teamwork skills
Optional / nice to have
- Experience with monitoring tools and basic release support
Skills
MaintenanceSupport EngineerCall CenterIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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