Global Contract Logistics Information Systems IT Support Engineer

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As a Senior IT Support Engineer, you will take a leadership role in delivering advanced technical support to our customers and partners, tackling highly complex issues that require deep technical expertise and innovative problem-solving. You will act as a subject matter expert, guiding junior team members, driving resolution for escalated cases, and collaborating closely with cross-functional teams.

In this role, you will be instrumental in shaping the direction of support processes and strategies, contributing to the continuous improvement of our products and services. Your responsibilities will include identifying systemic challenges, proposing robust solutions, and influencing technical roadmaps to enhance customer satisfaction and operational efficiency.

How you create impact

• Handle and resolve application incidents and service requests.
• Analyse, troubleshoot, and provide solutions to complex technical issues.
• Own support tickets and ensure timely resolution and communication.
• Escalate issues to relevant technical teams when required.
• Conduct root cause analysis and implement preventive solutions.
• Monitor system performance and proactively address potential issues.
• Maintain documentation and knowledge base for effective knowledge sharing.
• Collaborate with IT, business, development teams, and external vendors.
• Ensure compliance with standard processes and SLAs.
• Drive process improvements and support strategic IT projects.
• Mentor team members and provide expert technical guidance.
• Work in shifts when required.

What we would like you to bring

• Professional education or degree in IT, or equivalent work experience. Advanced certifications (e.g., ITIL, Microsoft, Cisco, AWS, or similar) are a plus.
• Strong ability to analyse and solve technical problems.
• Ability to learn fast and become proficient with unfamiliar systems.
• Proficient communication skills in English, both written and verbal.
• Experience with relational databases and SQL.
• Proficiency in Unix/Linux, with experience in shell scripting and system diagnostics.
• Experience working with monitoring tools (e.g., Nagios, Grafana, or similar) and log analysis tools (e.g., Splunk, ELK).
• Knowledge of networking fundamentals, including TCP/IP, DNS, VPNs, and firewalls.

Whats in it for you

At Kuehne+Nagel, youll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Heres what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.