Key Account Manager Healthcare Global Account Program, Mumbai

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The Key Account Manager (KAM) is responsible for the end-to-end commercial customer journey (any relationship management and business development activities) related to his/her dedicated portfolio of accounts in the assigned scope of responsibility (GKAM or Network KAM).

Acts in that scope as the leading KN representative towards the customer across all KN services and business units, who qualifies account intelligence and translates same into addressable business targets. All captured in an evolving and agreed account plan/customer strategy process. Maintains and develops direct and personal relations with key customer stakeholders, and conducts key account management activities in accordance with KNs Key Account Program guidelines.

Has a strong reach across the KN network including business units and supportive functional units, expert ability to translate the customers requirements into an achievable plan and align with the business units and supportive functional units to action such business opportunities.

How you create impact

• Directly manages Key Account, in accordance with agreed targets, goals and based on company guidelines, eliciting customer needs and selling KN offer portfolio
• Understands the customers organization and decision making process
• Understands the customers business model and business environment as well as the competitive environment of the customer
• Negotiates rates and service contracts with customers in alignment with the BUs and ensures all commercial requirements are documented and maintained as needed by the BU
• Understand, at an expert level, the vertical service offerings of KN
• Complies with KN sales management processes and systems and ensures correct and timely updates (CRM/CoreLog system)
• Monitors monthly performance (pipeline, wins, losses, RFP opportunities, consulting activities, financial related including Days Sales Outstanding and Credit) against set targets, and ensures immediate actions taken in case of deviations (incl. timely / accurate reporting)
• Ensures that account plan is in place based on the Key Account Planning Process and template and signed off by the respective sales manager
• Effectively hands over and transitions new business into operations to ensure that customer requirements and KN commitments are met
• Conduct regular and structured review sessions with assigned customers including process for continuous improvement and innovation, review of customer strategy and priorities as well as operational excellence delivery

What we would like you to bring

• Minimum 5 years of Key Account Management experience.
• Healthcare or pharmaceutical industry exposure.
• Proven business development and revenue growth track record.
• Knowledge of international logistics and freight forwarding.
• Experience managing global or regional accounts.
• Exposure to APAC markets and international networks.
• Strong account planning, upselling and cross-selling skills.
• Experience in sales targets, pricing and contract negotiations.
• Strong stakeholder management and English communication skills.
• Ability to drive commercial opportunities and coordinate with global teams.

Whats in it for you

• Work with a Global Leader - Join one of the worlds top logistics companies with a strong international presence and reputation.
• Career Development - Access structured growth opportunities, professional training, and internal mobility within a global organization.
• Attractive Compensation - Competitive salary with performance-based incentives and benefits.
• Collaborative Work Culture - Be part of a supportive, ethical, and compliance-driven team environment.
• Local Role, Global Impact - Influence regional business growth while working with global tools, systems, and best practices.