Walk-in || Front Office Executive

Walk ins - 22nd October & 23rd October from 10.00 a.m. - 12.30 p.m.

Kumar World - RHabitats | Real Estate Developer in Pune, 3rd Floor,

https://kumarworld.in

Construction services in Pune

East Street, Pune, Maharashtra 411001

Key Responsibilities: Front Office & Guest Management

• Welcome and greet customers, channel partners, vendors, and visitors in a courteous and professional manner.
• Ensure a positive first impression by maintaining high standards of hospitality and customer service.
• Register all walk-in visitors and maintain accurate visitor records.
• Manage visitor appointments and coordinate with the Sales team for timely assistance.

Customer Experience

• Understand customer requirements and direct them to the appropriate Sales Executive.
• Ensure customers are attended to promptly and comfortably while waiting.
• Follow up to gather customer feedback and support continuous improvement in service quality.
• Handle customer queries professionally and escalate concerns when required.

Sales Coordination

• Coordinate with the Sales team regarding customer appointments, site visits, and walk-ins.
• Assist in scheduling project presentations, meetings, and property site visits.
• Maintain records of daily footfall, enquiries, appointments, and customer interactions.

Administrative Responsibilities

• Manage reception activities, incoming calls, and official correspondence.
• Maintain the reception area, meeting rooms, and customer lounge in a clean and presentable condition.
• Coordinate refreshments and hospitality arrangements for customers and visitors.
• Assist with documentation, filing, and other administrative tasks as required.

Event & Hospitality Support

• Coordinate customer engagement activities, launch events, festive celebrations, and promotional events.
• Assist in organizing site visits, broker meets, and customer relationship programs.
• Ensure smooth execution of hospitality arrangements during corporate and sales events.

Reporting & MIS

• Prepare daily and monthly reports on visitor footfall, customer enquiries, and appointments.
• Maintain customer records in the CRM system with accuracy.
• Coordinate with the CRM team for timely updates and data management.

Required Qualifications

• Graduate in any discipline.
• Degree or Diploma in Hospitality, Hotel Management, Tourism, Business Administration, or Customer Service is preferred.

Experience

• 25 years of experience in Guest Relations, Front Office, Customer Service, Reception, Hospitality, or Real Estate Sales.
• Experience in a real estate developer, luxury residential projects, hotels, or premium customer service environment will be preferred.