Collaboration Specialist - Power Platform & Co-Pilot SME Administrator

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the worlds leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally figuring it out. This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.

There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isnt specific to any one platform, so youll need a good feel for all of them. And because of this, youll experience variety and growth at Kyndryl that you wont find anywhere else.

Youll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. Thats the kind of impact you can have!

This is a project-based role where youll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, youll find the right opportunities and a buddy to support your growth. Boredom Trust us, that wont be an issue.

Your future at Kyndryl

There are lots of opportunities to gain certification and qualifications on the job, and youll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

• Key Responsibilities
• ¨Platform Administration & Operations
• ¨Security, Governance & Compliance
• ¨Application Lifecycle Management (ALM)
• ¨Automation & Integration
• ¨Copilot & AI Enablement
• Detailed Description

• 4–8+ years Power Platform, enterprise admin, CoE or platform ownership experience
• Administer Microsoft Power Platform environments (Development, Test, Pre‑Prod, Production)
• Manage Dataverse environments, capacity, and performance
• Configure environment strategies, policies, and lifecycle management
• Monitor platform health, service limits, and usage metrics
• Manage upgrades, feature rollouts, and service changes
• Implement and manage DLP (Data Loss Prevention) policies
• Configure environment‑level and tenant‑level security controls
• Manage access roles, security roles, and permissions within Dataverse
• Ensure compliance with organisational security, data, and regulatory standards
• Support audit readiness and compliance reviews
• Implement and manage ALM strategies using Pipelines, Azure DevOps, or GitHub
• Support solution packaging, deployment, rollback, and versioning
• Enforce best practices for solution management and environment isolation
• Enable CI/CD pipelines for Power Apps and Power Automate
• Administer and govern Power Automate cloud and desktop flows
• Monitor and troubleshoot business‑critical automations
• Manage connectors, custom connectors, and API integrations
• Support integration with Microsoft 365, Azure services, and third‑party systems
• Administer Copilot features across Power Platform
• Govern usage of AI Builder and Copilot Studio
• Enable and monitor AI solutions while ensuring responsible AI usage
• Support adoption of intelligent automations and AI‑driven apps
• Provide Level 3 support for platform‑related issues
• Act as SME for Power Platform admin and governance topics
• Support makers with best practices, troubleshooting, and standards
• Create admin documentation, SOPs, and operational runbooks
• Collaborate with architects, security teams, and business stakeholders

• Power Platform Admin Centre
• Power Apps (Canvas, Model‑Driven)
• Power Automate (Cloud & Desktop)
• Dataverse administration
• DLP policy design and implementation
• Environment & capacity management
• Solution & ALM governance
• Copilot Studio & AI Builder (admin perspective)
• Azure AD / Entra ID integration
• Power Platform Pipelines / Azure DevOps
• Monitoring & troubleshooting

PL‑900 – Power Platform Fundamentals

PL‑400 – Power Platform Developer Associate (admin‑plus role)

PL‑600 – Power Platform Solution Architect (optional / advanced)

Relevant Microsoft Security or Azure fundamentals certifications

Who You Are

Youre good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, youre open and borderless – naturally inclusive in how you work with others.

Required Technical And Professional Experience

• Deep expertise within specific technology domain areas (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics)
• Enterprise IT application experience
• Hands-on experience in at least one of the following: software development, DevOps engineering, systems administration, or systems architecture in public cloud AWS domain
• In-depth knowledge of Windows and Linux Operating Systems
• Must have experience driving for engineering solutions and working across teams
• Extensive experience and judgment to plan and accomplish goals
• Ability to apply general rules to specific problems to produce conclusions and responses.
• Ability to communicate effectively, both verbal and written
• Strong process improvement experience
  Preferred Technical And Professional Experience
• Key Responsibilities
• ¨Platform Administration & Operations
• ¨Security, Governance & Compliance
• ¨Application Lifecycle Management (ALM)
• ¨Automation & Integration
• ¨Copilot & AI Enablement
• Detailed Description

• 4–8+ years Power Platform, enterprise admin, CoE or platform ownership experience
• Administer Microsoft Power Platform environments (Development, Test, Pre‑Prod, Production)
• Manage Dataverse environments, capacity, and performance
• Configure environment strategies, policies, and lifecycle management
• Monitor platform health, service limits, and usage metrics
• Manage upgrades, feature rollouts, and service changes
• Implement and manage DLP (Data Loss Prevention) policies
• Configure environment‑level and tenant‑level security controls
• Manage access roles, security roles, and permissions within Dataverse
• Ensure compliance with organisational security, data, and regulatory standards
• Support audit readiness and compliance reviews
• Implement and manage ALM strategies using Pipelines, Azure DevOps, or GitHub
• Support solution packaging, deployment, rollback, and versioning
• Enforce best practices for solution management and environment isolation
• Enable CI/CD pipelines for Power Apps and Power Automate
• Administer and govern Power Automate cloud and desktop flows
• Monitor and troubleshoot business‑critical automations
• Manage connectors, custom connectors, and API integrations
• Support integration with Microsoft 365, Azure services, and third‑party systems
• Administer Copilot features across Power Platform
• Govern usage of AI Builder and Copilot Studio
• Enable and monitor AI solutions while ensuring responsible AI usage
• Support adoption of intelligent automations and AI‑driven apps
• Provide Level 3 support for platform‑related issues
• Act as SME for Power Platform admin and governance topics
• Support makers with best practices, troubleshooting, and standards
• Create admin documentation, SOPs, and operational runbooks
• Collaborate with architects, security teams, and business stakeholders

• Power Platform Admin Centre
• Power Apps (Canvas, Model‑Driven)
• Power Automate (Cloud & Desktop)
• Dataverse administration
• DLP policy design and implementation
• Environment & capacity management
• Solution & ALM governance
• Copilot Studio & AI Builder (admin perspective)
• Azure AD / Entra ID integration
• Power Platform Pipelines / Azure DevOps
• Monitoring & troubleshooting

PL‑900 – Power Platform Fundamentals

PL‑400 – Power Platform Developer Associate (admin‑plus role)

PL‑600 – Power Platform Solution Architect (optional / advanced)

Relevant Microsoft Security or Azure fundamentals certifications

Being You

The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you dont meet every requirement, we encourage you to apply. We believe in growth, and were excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. Thats The Kyndryl Way.

What You Can Expect

Your career with us isnt just a job—its an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, youll dive into impactful work that powers the systems our customers rely on every day. You wont just contribute—youll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

Were here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, youll have everything you need to thrive and evolve. Youll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, youll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and were committed to helping you do just that. Ready to make an impact Join us and help shape whats next.

Get Referred!

If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contacts Kyndryl email address.