Customer Support Associate

Role & responsibilities

• Responds to customers queries via chats and emails.

• Resolves customer complaints and issues efficiently.
• Troubleshoots technical problems and provides solutions.
• Ensures customer satisfaction and provides professional customer support.
• Properly escalates unresolved issues to appropriate internal teams.

• Provides accurate information about products and services.

Preferred candidate profile

• Graduates or non-graduates are eligible to apply for this position.
• Should be able to handle multiple chats.
• Disciplined work habits, follows systematic approach to tasks, and possess problem solving abilities.
• Should have a typing speed which is in the range of 25-30 words per minute.
• Proficiency with chat software is an added advantage.
• Should be willing to join immediately or have a noticed period of less than 15 days.
• Should be willing to work in any shift.
• Should be willing to do work from office