Walk-in || Process Executive - Voice Process

Key Responsibility Area:

The fundamental duties & tasks the define the job are:

• Responsible for inbound & outbound calls with end customersto resolve customer queries.
• Responsible for reverting customer queries via email.
• Gather appropriate data from the internal tools to substantiate transaction validity, evaluate

information gathered & determine the appropriate course of action.

• Responsible for providing high quality customer service by responding to telephone inquiries and

customer requests

ligibility Criteria:

• Education Graduate
• Strong verbal & written Communication Skills.
• Flexible to work in 24*7 shift timings.
• Eligibility Criteria:perience in US or UK customer care support.

Essential duties and responsibilities:

• Comply with data integrity and security policies
• Follow required procedure & guidelines

The ideal candidate for this role would have:

• Strong verbal & written communication skills along with active listening
• Good Analytical skills
• Quick Learning Ability
• Ability to multi-task, set priorities & manage time effectively
• Attention to detail

Benefits & Perks:

• Competitive Salary
• Medical insurance
• Two weekly offs 5 days working and 2 Week Offs
• Hassle-free transit to work – Cab facility available for pick & drop