Lead - Financial Operations - Order To Cash - Shared Services/GCC/BPO

Description:

About the Company:

We are a listed consumer tech organization and a market leader in our domain, operating at the intersection of digital commerce and business enablement.

Roles and Responsibilities:

• Lead and manage the Order-to-Cash (O2C) / Financial Operations function, ensuring efficiency across billing, collections, and revenue processes.
• Drive operational excellence across accounts receivable, invoicing, collections, and cash application.
• Monitor and analyse key operational and financial KPIs to assess performance and identify improvement areas.
• Build and streamline processes, controls, and governance frameworks across the O2C lifecycle.
• Drive data-backed insights to improve working capital, reduce DSO, and enhance process efficiency.
• Own and manage reporting cadence, dashboards, and MIS for financial operations.
• Partner with cross-functional teams (Sales, Finance, Operations) to resolve complex business and process challenges.
• Lead transformation initiatives including automation, process optimisation, and standardisation.
• Identify risks and opportunities within the financial operations framework and drive corrective actions.
• Lead and mentor a team, driving performance, capability building, and process ownership.
• Work closely with senior leadership, presenting actionable insights and operational improvements.

Skills and Qualifications:

• CA or MBA (Finance) from a reputed institution.
• 4-12 years of experience in O2C, financial operations, shared services, or similar roles.
• Strong understanding of accounts receivable, billing, collections, and working capital management.
• Experience in process improvement, transformation, and automation initiatives.
• Strong analytical and problem-solving skills.
• Proficiency in tools like Excel, SQL (BI tools preferred).
• Excellent communication and stakeholder management skills.
• Experience managing teams and working with senior leadership.

Strong Preferences:

• Candidates from shared services / GCC / BPO environments looking to transition into an industry role.
• Prior experience handling high-volume / large-scale transaction environments, preferably in industries such as e-commerce, fintech, retail, telecom, BFSI, or other transaction-heavy businesses.

Whats On Offer:

• High-visibility role with direct exposure to leadership and strategic decision-making.
• Opportunity to transition from a shared services environment into a core industry role within a market-leading, high-growth platform.
• Strong learning ecosystem with exposure to large-scale operations and transformation initiatives.
• Career growth in a performance-driven, meritocratic environment.