Guest Relations Executive

Company Description

Lake n River Resort Munroe Island is surrounded by the picturesque Kallada River and Ashtamudi Lake in Kollam, Kerala. Renowned for its hospitality and natural beauty, it is an ideal location for destination weddings and serene getaways. The resort provides an authentic experience that blends tranquility with top-notch amenities.

Role Description

This is a full-time, on-site role for a Guest Relations Executive at Lake n River Resort Munroe Island in Kollam. The Guest Relations Executive will be responsible for greeting and assisting guests, managing check-ins and check-outs, addressing and resolving guest inquiries, ensuring customer satisfaction, and maintaining a welcoming atmosphere. They will also handle some receptionist duties, and assist with sales and promotional activities as needed.

Qualifications

• Experience in Guest Relations and Customer Service
• Strong Communication skills
• Proficiency in managing Receptionist Duties
• Sales skills and ability to assist with promotional activities
• Excellent problem-solving skills and ability to handle guest inquiries
• Ability to work independently and as part of a team
• Previous experience in the hospitality industry is a plus
• Bachelors degree in Hospitality, Business, or related field is preferred