Reservations Executive

Company Description

Lake n River Resort Munroe Island is surrounded by the scenic beauty of Kallada River and Ashtamudi Lake in Kollam, Kerala. This idyllic resort is renowned for being a premier destination for weddings and events. Our location offers a serene environment that attracts guests looking for a tranquil escape or a memorable celebration.

Role Description

This is a full-time on-site role for a Reservations Executive located in Kollam. The Reservations Executive will be responsible for managing customer inquiries and processing reservations accurately. Daily tasks include handling phone calls and emails, maintaining customer satisfaction, processing bookings, and coordinating with other departments to ensure seamless service delivery. Providing excellent customer service and supporting the sales team in achieving targets are also key responsibilities.

Qualifications

• Strong Communication and customer service skills
• Proficiency in handling Reservations and ensuring Customer Satisfaction
• Sales knowledge and experience in driving sales
• Excellent interpersonal skills
• Attention to detail and organizational skills
• Familiarity with reservation systems and hospitality management software is a plus
• Bachelors degree in Hospitality Management, Business, or related field