Engagement Manager/Delivery Manager - Agile/Scrum & Risk/Issue Management

Position: Engagement Manager/Delivery Manager
Overall/Total Experience: 7 - 12 years only
Location: Hyderabad
Working Days: 5 Days from Office
Notice Period Requirement: Immediate Joiners Only
Client's Company Size: Startup/Small Enterprise
Working Hours (EST Shift): 9.30 PM - 6.30 AM IST
Roles & Responsibilities:
- Own end-to-end delivery lifecycle for client engagements including scope, planning, execution, quality, timelines, and outcomes.
- Serve as primary point of contact for clients, running status conversations, setting expectations, and translating business needs into delivery plans.
- Lead and coordinate offshore teams across time zones, remove blockers, allocate work, and keep delivery on track.
- Understand client business context, challenge assumptions, and proactively propose solutions.
- Own project plans, sprint/release cadence, status reporting, risk and issue management, and stakeholder updates.
- Manage scope and change requests cleanly with client and internal teams.
- Be accountable for quality of deliverables and engagement outcomes.
- Drive retrospectives and process improvements to enhance delivery predictability and client satisfaction.
Candidate Requirements:

- Strong Engagement / Delivery Manager Profile with end-to-end offshore delivery ownership and a consultant mindset.
- Must have 7+ years as Engagement Manager/Delivery Manager/Program Manager owning offshore delivery for external clients.
- Must have proven end-to-end delivery ownership including scope, planning, execution, quality, and outcomes - not purely ceremony facilitation.
- Must have a genuine consultant mindset able to understand client business problems, ask right questions, and shape solutions.
- Must have strong, confident client-facing communication skills with ability to own difficult conversations and serve as primary point of contact.
- Must have proven ability to lead cross-functional offshore teams and maintain delivery accountability across time zones.
- Must have a solid grasp of Agile/Scrum, project planning, risk/issue management, and stakeholder management.
- Must be willing and able to support EST business hours for US-based clients and stakeholders.
Preferred:
- Bachelor's degree.
- PMP, CSM, or SAFe certifications (secondary to demonstrated ownership).
- Experience with no-code/low-code platform projects.
- Experience with insurance clients.