Walk-in || Customer Service Representative

WALK-IN DRIVE | BIG Language Solutions | Noida | CSR INTERNATIONAL VOICE PROCESS | 12th Nov 2026 (Thursday) | 1:30PM - 3:00PM

Interested candidates are requested to confirm their availability by sharing their updated resume at neha.singh@biglanguage.com

1. What is your current CTC in Lacs per annum?
2. What is your expected CTC in Lacs per annum?
3. Will you be able to join on 19th Nov?
4. How much experience you have in international voice process?

Join BIG Language Solutions

• Dates: 12th Nov 2026 (Thursday)
• Time : - 1:30pm - 3:00pm
• Experience: 1-4 years of international voice process
• 5 days working | Rotational shifts and offs
• Need immediate joiners only
• Work from Office

Key Responsibilities:

• Provide real-time verbal interpretation between LPE customers and English speaking representatives, ensuring clarity and accuracy.
• Assist customers in understanding complex processes, instructions, or service information with clarity and empathy.
• Partner with the customer team to support interactions across different customer journeys (e.g., support calls, issue resolution).
• Maintain strict confidentiality and professionalism during calls.
• Help document and relay customer issues or needs clearly to internal stakeholders.
• Collaborate with team leads, QA teams, and operations to ensure consistent communication standards are met.
• Support training sessions or meetings involving participants when required.

Required Skills & Qualifications:

• Fluency and strong proficiency in English (spoken and written).
• Prior experience as a customer service agent, translator, or bilingual support agent preferred.
• Strong interpersonal and communication skills with the ability to manage conversations professionally and sensitively.
• Familiarity with interpreting in a customer service or operational environment is a plus.
• High level of attention to detail, particularly in conveying tone, intent, and context accurately.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Comfortable using digital tools such as Microsoft Teams, CRM platforms, or other communication systems.

Preferred Qualifications:

• Graduate
• Experience working with International Call Centres.
• Familiarity with industry-specific terminology (e.g., healthcare, finance, IT) depending on the nature of support. Think global. Think BIG.