Manager - Application Management

Job Highlights

The Application Management Specialist is responsible for the governance and lifecycle management of the company's enterprise application portfolio. The role coordinates and steers all application packaging requests with the external packaging service provider, acting as the primary interface to ensure timely, quality-compliant delivery and alignment with the Device Management team for deployment.

In addition, the position owns the management and steering of the Azure Virtual Desktop (AVD) environment, working in close collaboration with an external service provider who handles the technical implementation. The role ensures contractual obligations, SLAs, and quality standards are consistently met.

The position contributes directly to business continuity, end-user productivity, and the company's cloud-first workplace strategy.

Key Responsibilities

• Manage enterprise application lifecycle, version control, compliance, and portfolio governance.

• Coordinate application packaging vendors, requirements, deliverables, SLAs, and deployment handovers.

• Oversee Azure Virtual Desktop (AVD) configurations, performance, availability, and security.

• Manage external service providers, SLAs, service quality, escalations, and contractual compliance.

• Drive process improvements, documentation, standards, and operational procedures.

• Ensure IT service delivery, incident resolution, KPI reporting, and continuous service improvement.

• Assess infrastructure requirements, manage knowledge transfer, and support team development.

• Enhance digital employee experience using Nexthink, Systrack, or similar tools.

• Manage vendor relationships, negotiations, and coordination with Procurement, Legal, and Compliance.

Experience / Skills

• Specific Education IT Graduate
• Work Experience 12+
• Special Skills Application Lifecycle Management & Portfolio Governance, IT Service Provider Management & SLA Governance, Azure Virtual Desktop (AVD) / VDI technologies, IT Change and Incident Management (ITIL-based)