Lead - Closing (Luxury Sales)

Larsen & Toubro Limited

Business Development / Sales

Posted: 21 hours ago

8-15 years

Mumbai, Maharashtra, India

Business Development / Sales

work from office

Full Time

Closes 4 Jan 2027

Posted: 21 hours ago

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Job Description

SECTION I: BASIC INFORMATION
Job Family	Sales, Business Development, Marketing	Role	Team Lead - Direct Sales

Reporting to:

Site Head - Sales

Workplace Classification

Site

SECTION II: ROLE SUMMARY (Purpose of the Role)

The position is responsible for leading the direct sales team to achieve the order booking and sales revenue targets, unit sales and collections within budgeted timelines, ensuring customer satisfaction for the assigned project/s.

SECTION III: KEY RESPONSIBILITIES/ ACCOUNTABILITIES
Financial / Functional Perspective	Order booking for the project through the team Sales revenue achievement through team performance Adherence to budgeted time for selling Sales collections To follow up on outstanding collections data and guide team for closure
Customer Perspective	Responsiveness to customer queries and issues including escalations To proactively contact potential customers to promote the project To promptly respond on sales enquires so as to maximize sales conversions To develop relations with existing & new key customers (E.g. Corporates, HNI Clients) To ensure after sales support to the customers at the project through coordination with team
Internal Process Perspective	To participate in conceptualization & launch of sales initiatives to maximize order booking for the project To consistently evaluate market trends and competitor moves to protect existing sales and maximize future sales opportunities To ensure generation of leads through calls, references etc and monitor team lead generation efforts To coordinate with other functions viz. Sales Admin, Engineering, Legal on customer queries To maintain relationships with Partners (brokers/ property consultants) to ensure market penetration in the region To be involved in negotiating deals with customers especially key / high-value deals To maintain accurate and timely data related to the project sales and existing / potential customers and review team MIS To ensure effective implementation of Marketing initiatives to drive sales for the project To liaise with centralized Marketing team for all communication (viz. brochures, mailers, pictures) related to the project To track competitor movements in the location and strategies for their properties and communicate the market intelligence To visit the project site on a regular basis
Learning & Growth / Developmental Perspective	Keep abreast of developments in the area Manage the team effectively by coaching, mentoring, provide periodic feedback and exposure to enhance learning To share best practices within the project/ region To continuously track changing trends, customer requirements & feedback and conveying the same to the Project Sales Head

SECTION IV: KEY INTERACTIONS
Internal Stakeholder	Purpose of Interaction
Top Management
Function Head/ BU Head/ Project Head/ Cluster Head
All Functional Heads
Project Heads
External Stakeholder	Purpose of Interaction
Customers
Suppliers
Contractors
External Consultants

SECTION V: KNOWLEDGE & EXPERIENCE
KNOWLEDGE
Minimum Qualifications	Masters in Business Administration (MBA) / Post Graduate Diploma in Management (preferably in Marketing)
Language Skills	English National (Preferred) Regional (Desirable)
EXPERIENCE
Years of Experience	Minimum 10 years in Real Estate Sales
Nature of Experience	Real Estate Sales & Marketing

SECTION VI: TECHNICAL & LEADERSHIP / BEHAVIORAL SKILLS REQUIRED TO EXECUTE THE ROLE
SKILLS
Technical Skills (if available)	Ability to capture and interpret data to identify trends and actionable insights on bottlenecks and inefficiencies and guide decision-making by using relevant analytical tools and visualizing data to prepare detailed update reports and dashboards on key KPIs Ability to use SFDC to manage leads, update interactions, track pipeline stages, and maintain accurate data to support timely follow?ups and informed sales decisions. Ability to identify customer needs, present property offerings effectively, handle objections, and guide prospects through the sales journey by using structured selling techniques, persuasive communication, product knowledge, and relationship?building to achieve conversion targets while ensuring a positive customer experience. Ability to engage customers in structured negotiations to align pricing, payment terms, offers, and commitments within approved commercial frameworks, by balancing customer expectations with organizational objectives while safeguarding margins, compliance, and long?term relationships. Ability to understand and apply provisions of the Real Estate (Regulation and Development) Act (RERA) relevant to sales activities—such as project registration, permitted representations, disclosures, booking process, documentation, and timelines—to ensure sales practices remain compliant, transparent, and legally sound.
Leadership / Behavioral Skills (if available)	NA

ROLE PROFILE DOCUMENTATION
Document Owner
Date

Skills

Direct SalesClosing SalesLuxury SalesComplianceLead GenerationBusiness DevelopmentCommunicationLeadership

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About Company

Headquartered in Mumbai, Larsen & Toubro Limited is one of the largest and most respected companies in India's private sector. With over 80 years of a strong, customer focused approach and a continuous quest for world-class quality, L&T has unmatched capabilities across Technology, Engineering, Construction, and Manufacturing, and maintains a leadership in all its major lines of business.

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