CRM Specialist

We are seeking a highly motivated and customer-focused CRM Executive with experience in the Real Estate industry. The ideal candidate should have strong communication skills, a customer-first mindset, and proven experience managing the end-to-end customer journey from booking through handover.

Key Responsibilities:

• Manage customer relationships throughout the complete property lifecycle, from booking, documentation, payment follow-ups, possession, and handover.
• Act as the primary point of contact for customers and ensure exceptional customer experience.
• Handle customer queries, complaints, and escalations professionally while ensuring timely resolution.
• Coordinate with Sales, Projects, Finance, Legal, and Operations teams to ensure seamless customer communication.
• Maintain accurate customer records and provide regular updates on project milestones.
• Build long-term relationships with customers and enhance customer satisfaction.
• Ensure adherence to CRM processes, quality standards, and service-level commitments.

Mandatory Requirements:

• Bachelor's Degree in Engineering (B.Tech) is mandatory.
• 3-8 years of experience in Real Estate CRM.
• Hands-on experience in managing customers from booking stage to final handover/possession.
• Excellent English communication and interpersonal skills.
• Strong customer management and stakeholder coordination abilities.
• Experience handling voice interactions, customer meetings, and service escalations.

Preferred:

• Experience dealing with luxury residential projects, premium customers, or HNI clientele.
• Exposure to customer service processes within high-value industries.
• Proficiency in CRM tools and Microsoft Office.