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Job Description
- Hiring: Deputy Manager – E-commerce & BPO Operations
- We are looking for an experienced Deputy Manager to lead and manage BPO operations within the E-commerce domain.
- Key Responsibilities
- * Manage day-to-day BPO operations for E-commerce customer/seller support
- * Lead and manage customer support and seller support teams
- * Handle voice, chat & ticket/logging processes
- * Manage seller onboarding and support operations
- * Drive operational KPIs, SLAs, productivity and quality metrics
- * Handle escalations and ensure timely resolution of customer/seller issues
- * Monitor team performance and implement process improvements
- * Coordinate with internal stakeholders and E-commerce teams
- * Prepare and analyze operational MIS and performance reports
- * Ensure adherence to SOPs, quality standards and client requirements
- Required Experience & Skills
- * 5+ years of overall experience
- * Minimum 3 years of BPO experience
- * Strong experience in E-commerce domain
- * Experience in Customer Support / Seller Support
- * Hands-on experience with Voice, Chat & Ticket/Case Logging
- * Experience in Seller Onboarding / Seller Operations
- * Strong understanding of E-commerce processes and workflows
- * Team handling and people management experience
- * Strong communication, problem-solving and stakeholder-management skills
- * Experience managing operational KPIs, SLAs and quality metrics
- Position
- Designation: Deputy Manager
- Experience: 5+ Years
- Industry: BPO / E-commerce
- Function: Operations / Customer & Seller Support
- Employment: Full-time
- Interested candidates can share their updated CV to [HIDDEN TEXT]/comment below.
- #Hiring #DeputyManager #BPOJobs #EcommerceJobs #CustomerSupport #SellerSupport #Ecommerce #BPO #Operations #SellerOnboarding #Jobs #HiringNow
Skills
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