Deputy Manager

Department Icon Operations Maintenance & Support
Posted: 1 month ago
5-7 years
Allahabad / Prayagraj, Uttar Pradesh
Operations Maintenance & Support
work from office
Full Time
Closes 11 Nov 2026

Posted: 1 month ago
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Job Description

  • Hiring: Deputy Manager – E-commerce & BPO Operations
  • We are looking for an experienced Deputy Manager to lead and manage BPO operations within the E-commerce domain.
  • Key Responsibilities
  • * Manage day-to-day BPO operations for E-commerce customer/seller support
  • * Lead and manage customer support and seller support teams
  • * Handle voice, chat & ticket/logging processes
  • * Manage seller onboarding and support operations
  • * Drive operational KPIs, SLAs, productivity and quality metrics
  • * Handle escalations and ensure timely resolution of customer/seller issues
  • * Monitor team performance and implement process improvements
  • * Coordinate with internal stakeholders and E-commerce teams
  • * Prepare and analyze operational MIS and performance reports
  • * Ensure adherence to SOPs, quality standards and client requirements
  • Required Experience & Skills
  • * 5+ years of overall experience
  • * Minimum 3 years of BPO experience
  • * Strong experience in E-commerce domain
  • * Experience in Customer Support / Seller Support
  • * Hands-on experience with Voice, Chat & Ticket/Case Logging
  • * Experience in Seller Onboarding / Seller Operations
  • * Strong understanding of E-commerce processes and workflows
  • * Team handling and people management experience
  • * Strong communication, problem-solving and stakeholder-management skills
  • * Experience managing operational KPIs, SLAs and quality metrics
  • Position
  • Designation: Deputy Manager
  • Experience: 5+ Years
  • Industry: BPO / E-commerce
  • Function: Operations / Customer & Seller Support
  • Employment: Full-time
  • Interested candidates can share their updated CV to [HIDDEN TEXT]/comment below.
  • #Hiring #DeputyManager #BPOJobs #EcommerceJobs #CustomerSupport #SellerSupport #Ecommerce #BPO #Operations #SellerOnboarding #Jobs #HiringNow

Skills

Customer SupportOperationsBpo

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About Company

Laveti Innovations Lab is an innovative and forward-thinking technology company dedicated to pushing the boundaries of what's possible. With a passion for innovation and a commitment to excellence, we strive to develop cutting-edge solutions that address real-world challenges and improve lives. At Laveti Innovations Lab, we foster a culture of creativity, collaboration, and continuous learning. We believe in empowering our employees to explore new ideas, take risks, and make a meaningful impact. With state-of-the-art facilities and a supportive work environment, we provide the resources and opportunities for our team to thrive. Our expertise spans a wide range of technological domains, including artificial intelligence, machine learning, data science, and software development. We leverage these technologies to create innovative products and services that deliver tangible value to our clients and partners. Whether it's developing intelligent automation solutions, building predictive analytics models, or designing intuitive user interfaces, we are committed to delivering excellence in everything we do. As a company, we are guided by a set of core values that define who we are and how we operate. We believe in integrity, transparency, and accountability in all our interactions. We are committed to ethical business practices and responsible innovation. We strive to build long-term relationships with our clients, partners, and stakeholders, based on trust, mutual respect, and shared success. At Laveti Innovations Lab, we are not just building technology - we are building a better future. Join us in our mission to innovate, inspire, and transform the world.
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