Head - Engineering - Retail/Gems & Jewellery

The Head of Engineering:

The Head of Engineering is responsible for defining and driving the organization's digital vision, transformation agenda and customer experience strategy to accelerate business growth and create a seamless omnichannel jewellery experience. Working closely with business and functional leaders, the Head of Engineering champions a digital-first culture, develops enterprise-wide digital capabilities, leads integration of technology and data, ensures the delivery of scalable, customer-centric solutions and becomes a key enabler of innovation that strengthen brand differentiation and support the organization's long-term growth ambitions.

Essential Duties and Responsibilities:

• Develop a comprehensive digital roadmap aligned with brand vision and growth objectives.
• Identify emerging trends and technologies to keep the brand ahead in the digital space.
• Define and implement digital-first processes across marketing, sales, supply chain, merchandising and customer engagement to create a seamless omnichannel jewellery experience.
• Own the technology roadmap and performance of the e-commerce and omnichannel platforms, ensuring seamless integration between online and offline journeys to deliver a unified customer experience.
• Design personalized experiences across all touchpoints, including web, mobile, and in-store.
• Implement feedback loops to capture customer insights and integrate them into CX strategies.
• Oversee the development and maintenance of digital platforms (website, app, e-commerce), ensuring platforms are optimized for speed, security, and user experience.
• Collaborate with partners and vendors to integrate new tools and technologies seamlessly.
• Drive innovation through AI, VTO and other advanced technologies for immersive experiences.
• Ensure adherence to data privacy laws and industry regulations.
• Implement data security measures to protect customer and business data.
• Conduct regular audits and risk assessments to maintain compliance and performance standards.

Critical Competencies for Success:

• Adapt and Respond Proactively
• Collaborate and Partner to Inspire Trust
• Develop and Empower People
• Innovate to Grow and Excel
• Champion Customer to Create Value

Person Profile:

Education:

• Post Graduate MBA / PGDM from a reputed institute.

Experience:

• A minimum of 12 - 15 years of experience, with at least 5+ years in Retail, preferably in Digital First organizations.
• Strong digital, technology experience.
• Proficiency in digital tools and emerging technologies like AI, IoT, AR/VR, and Blockchain.
• Ability to evaluate and pilot innovative tech solutions.
• Strong change management and digital adoption leadership.
• Experience in building digital capability and fostering innovation culture.

Execution Rigor:

• High on energy and execution rigor to ensure operations cadence as well as achievement of results.
• Collaboration with key stakeholders and resilience to be able to drive the overall achievement of targeted performance.

Attitude:

• Ability to soak pressure and execute on schedule.