Associate Customer Retention & Engagement Bengaluru (India)

• Associate Customer Retention & Engagement Bengaluru (India)
• Company: Leading
• Job Location: Bengaluru, Karnataka, India
• Employment Type: Full-time
• Experience Required: 1 - 3 years
• Customer Retention Specialist
• Location: Bangalore
• Department: Customer Experience / Retention
• Employment Type: Full-time
• About the Role

We are looking for a Customer Retention Specialist who will play a key role in driving customer loyalty and reducing churn. This role requires engaging with customers across calls, emails, and chat in a fast-paced, customer-centric workplace. The ideal candidate should be empathetic, solution-oriented, and skilled at handling customer concerns effectively.

• Key Responsibilities
• Connect with customers who raise requests for cancellation or unsubscribe
• Understand the customer journey and identify issues faced during their tenure
• Retain customers by addressing concerns and offering suitable solutions or plans
• Provide relevant offers, alternatives, or service adjustments to improve retention
• Manage end-to-end closure for non-retained customers, including return pickups and refunds
• Ensure timely follow-ups and maintain high-quality customer interactions across channels (Call, Email, Chat)
• Capture customer feedback and insights to improve retention strategies
• Stay updated on company policies, processes, and ongoing promotions
• Meet and exceed retention and customer satisfaction targets
• Requirements
• 13 years of experience in Customer Support / Retention / Inside Sales
• Strong communication skills (verbal and written)
• Good problem-solving and negotiation skills
• Ability to handle difficult conversations with empathy and professionalism
• Comfortable working in a fast-paced and target-driven environment
• Basic knowledge of CRM tools is preferred
• What We Offer
• Competitive salary + performance-based incentives
• Opportunity to work in a high-growth, fast-paced environment
• Learning and development prospects
• Growth opportunities within Customer Experience and Operations
• Working Details
• Work Mode: Work from Office
• Shift: Rotational shifts / Week-offs .