Elite Banker-Inbound-Branch Banking-Service (Kamareddy)

• Elite Banker-Inbound-Branch Banking-Service (Kamareddy)
• Company: Leading
• Job Location: Kamareddy, Telangana, India
• Employment Type: Full-time
• Description

We are looking for a customer-focused and experienced Elite Banker - Inbound to support branch banking operations and deliver high-quality service to walk-in customers. The Elite Banker will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of financial products.

• Responsibilities
• 1. Service walk-in customers across all segments, ensuring prompt and courteous assistance.
• 2. Generate leads for Current-To-Bank (NTB) customers and actively cross-sell financial products.
• 3. Act as a backup to the Personal Banker during peak hours or absences.
• 4. Handle non-transactional servicing tasks such as audit support and reconciliation of branch accounts.
• 5. Resolve customer queries efficiently and professionally.
• 6. Identify and capitalize on business opportunities sensed during customer interactions.
• 7. Deliver a high-quality customer experience to encourage retention and positive word-of-mouth.
• 8. Ensure compliance with internal policies and regulatory guidelines. .