Associate Curriculum Support Specialist

• Associate Curriculum Support Specialist
• Summary Description
• The Curriculum Support team plays a critical role in ensuring product quality, customer
• satisfaction, and standards integrity across all product lines. The Associate Curriculum Support
• Specialist works under supervision to support the team by evaluating and resolving curriculum-
• specific client issues to resolution for one or more product lines.
• Essential Job Functions

• Evaluate customer-reported curriculum issues for accuracy and clarity.
• Triage tickets in Zendesk, prioritizing VIP and urgent issues appropriately.
• Reassign non-curriculum issues to appropriate teams when necessary.
• Apply curriculum, standards, and product knowledge to accurately assess issue type and

• resolution pathway.
• • Takes ownership of assigned tickets and ensures timely and complete follow-through to
• resolution.

• Act as a Subject Matter Expert (SME) in Math or Science or STEM or ELA.
• Collaborate with internal teams to resolve issues.
• Manage queue volume effectively while maintaining quality and meeting service-level

• expectations.
• • Communicate professionally and clearly with internal and external stakeholders, orally
• and in writing.

• Respond to customers following team communication protocols.
• Contribute to the creation of and maintenance of team process documents and

• guidelines.
• • Fulfill other Curriculum Support and Maintenance-related responsibilities as required.
• Qualifications:
• • Bachelors degree in Education, Instructional Design, Educational Technology or
• mathematics.

• Demonstrated subject matter expertise in Mathematics.
• Familiarity with state standards and instructional strategies preferred, but not required.
• Some teaching experience or industry experience preferred, but not required.
• Proficient in Microsoft Office tools (Word, Excel, PowerPoint with the ability to learn new

software/tools quickly.

• Strong attention to detail.