IT Analyst - Enterprise DBA

Company Profile

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team members contributions and offers a supportive environment for career development. Come, stay, and grow with us.

This position has a team size of 5 operating from the Chennai office, supporting global internal employees and the Database involves SQL Server and Oracle. The support involves mission-critical system and ensuring 24x7 availability of production system

• 24X7 DB Support (On-Call Support on weekends)
• Support & Monitor – MSSQL Staging and Production Landscapes
• Supporting Service Now and AR Tickets on DB Issues
• Support and Deployment of SQL Azure Databases
• Administration of configuration of Foglight tool for SQL/ DB Server notification & Alerts
• Regular patch updates on MSSQL Landscapes
• Attending Conferences on SQL component
• Implementing best practices on SQL Server domain
• Provision of New Servers and Databases
• Planning / Sizing / Capacity Planning or Questions about proposed or approved projects
• //Architecture, (re)design or current/existing or new processes, systems, solutions including adoption of new processes from other groups such as computing, storage, backups, monitoring etc.
• Upgrades, Support packs, Kernels, Hardware replacements,
• Create Maintenance Plans, Scripts, Processes, Procedures, guides for standard operations
• Installation, Configurations, Tuning Parameters
• Design, Deploy, build and Implement
• Analytical Trending for performance, capacity and availability
• Monitoring and responding to space, availability, errors, alerts, logs, standard jobs
• Monitor Job Schedules in SQL Server
• Analysis on reoccurring errors and fix errors proactively
• Initial investigation into isolated performance issues - escalate quickly if it is a sev one major impact
• perform standard SQL Server DB recovery request
• Respond to SQL Server User maintenance requests (following guidelines). (No Local Operating System Users - SQL User and Role assignments only)
• SQL Server - DB promotion to Prod or refresh to QA/DEV from Prod per
• requests
• Strong commitment to following SDLC/Change-Management principles
• Self-starter and be able to perform work with minimal supervisory direction
• Knowledge of data quality, data management and data testing strategies and practices
• Strong Oral and written skills.
• Able to communicate efficiently and effectively to technical and non-technical audiences.
• Anticipate and handle critical situations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Installation Configuration and Administration of SQL Server 2008 R2 to 2016
• Experience in Disaster recovery, backup and recovery
• Experience in database migration/upgrades and patch management
• Expertise in Database Performance /Tuning, Query Optimization
• Experience supporting mission-critical system and ensuring 24x7 availability of production system.
• Proven experience with troubleshooting principles, methodologies and issue resolution techniques
• Experience working on Windows 2012, Windows 2016 and Red Hat LINUX operating systems
• Experience writing Power Shell scripts to automate, monitoring, perform maintenance operations.
• Ability to work with 3rd party vendors to implement technology initiatives and resolve problems/issues/bugs.
• Foglight Monitoring Tool Administration and Configuration
• Experience on managing and administration of SQL Azure databases
• Good experience in supporting SOX, PCI and PII compliance controls
• Experience in SQL/TSQL
• Experience on Cloud platforms

Requires a bachelors degree or an equivalent combination of education and experience. Requires at least 3 - 5 year related experience.

Nice To Have

Experience supporting Oracle RAC, ASM and Clusterware. DataGuard is a plus.

• Experience working in OEM
• Experience on Virtualization
• Experience on Cosmos DB/NoSQL is plus
• Demonstrated progressive experience in enterprise design and implementation.
• Working as a team member with technical corporate engineering team.
• Familiarity with ITIL concepts, specifically in the area of service delivery preferred.
• Requires familiarity database objects, relationship and security. Requires clear written and verbal communication in a technical context.