IT Product Owner - Service Now (ITSM , ITIL, ITAM, CSM)

The IT Product Owner will be responsible for defining the product vision, managing the product roadmap, and ensuring that the product meets the needs of the business stakeholders and aligns with the overall organizational goals. The Product Owner will work closely with Business Analysts, Solution Architects, developers, and project managers to deliver successful ServiceNow implementations. The PO will be accountable for prioritizing requirements, creating and maintaining user stories, and collaborating with cross-functional teams to ensure the timely and effective delivery of product features.

Job Requirements:

Bachelors degree in Computer Science, Information Technology, Business, or a related field. 10+ years of experience as a Product Owner in IT, with a strong understanding of ServiceNow platforms and ITSM/ITIL processes. Strong experience in managing product backlogs, writing user stories, epics, and prioritizing features in an Agile environment (Scrum, Kanban). ServiceNow expertise, including modules like ITSM, ITAM, and CSM, and familiarity with how these modules integrate into broader IT processes. Proven leadership in cross-functional collaboration with developers, designers, and stakeholders. Strong analytical skills, with a focus on delivering solutions that meet business goals while addressing user needs. Excellent communication skills, both written and verbal, with the ability to effectively interact with both technical and non-technical stakeholders. Experience with Agile tools, such as Jira, for backlog management and sprint tracking. ServiceNow certifications such as Certified System Administrator (CSA) or Certified Application Developer (CAD) are a plus. Ability to work independently and as part of a team, with a proactive, customer-centric mindset. Detail-oriented with excellent organizational and time management skills to manage competing priorities and deadlines.