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Job Description
Job Requirements:
Self-motivated, detail-oriented and organized. Professional, confident and enthusiastic team player with a flexible can-do attitude.
Ability to remain calm under pressure.
Ability to form networks with staff at all levels and influence effectively.
Customer service focused, and able to liaise and influence staff at all levels.
Excellent work ethic and the ability to thrive in a time-sensitive environment.
Flexible and adaptable to fluctuating workflow levels.
Excellent interpersonal, organizational, and presentation skills.
Should be able to follow instructions as well as take responsibility for the actions.
Acts as a mentor and share knowledge to the team members.
Excellent organizational skills with the ability to priorities workload.
Ensure Resource availability by proper Work force management and work plan creation.
Giving suggestion to higher management for smooth running / automating operation.
Multiple Reports preparation & submission to the competent authority.
To maintain SLA as committed.
Work to improve CSAT.
Ability to cope up with new technologies.
Monitor / escalate day to day operations.
To create / manage / update the CMDB.
Qualification/Experience:
Bachelor’s Degree
4+years of relevant experience
Skills
CmdbCustomer ServicePresentation SkillsInterpersonal SkillsService CatalogProblem ManagementService Level ManagementJavascriptOperationsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Important dates & deadlines?
Application Deadline
27 Apr 26, 05:59 PM IST
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