Insurance Claims Advisor

Job Title : Bodyshop Service Advisor – Insurance Claims

Role: Bodyshop Service Advisor

Experience: 2–5 Years

Employment Type: Full-Time

Qualification: Diploma in Automobile/Mechanical Engineering or Graduate with relevant experience.

We are looking for a proactive and customer-focused Bodyshop Service Advisor to manage end-to-end accident repair jobs and insurance claims. The role involves coordinating between customers, insurance companies, surveyors and workshop teams to ensure timely approvals, quality repairs and smooth vehicle delivery.

• Handle vehicle reception, inspection, documentation, photography and job card creation.
• Coordinate end-to-end motor insurance claims, including claim registration, documentation and surveyor approvals.
• Prepare accurate repair estimates covering labour, spare parts, painting and consumables.
• Coordinate with insurance companies, surveyors and TPAs for approvals and claim settlements.
• Work closely with the parts and workshop teams to ensure timely availability of spares and adherence to repair timelines.
• Monitor repair progress, ensure quality checks and maintain committed turnaround time (TAT).
• Prepare final invoices, coordinate claim submissions and ensure proper vehicle delivery.
• Maintain daily claim trackers and prepare weekly/monthly reports on claim status, repair TAT, revenue and customer satisfaction.
• Ensure customer satisfaction, proper documentation and compliance with insurance and workshop procedures.

• 2–5 years of experience in an automobile bodyshop, preferably as a Service Advisor or Insurance Claims Coordinator.
• Knowledge of motor insurance policies, cashless claims, IDV, depreciation, deductibles and surveyor procedures.
• Understanding of vehicle body repairs, denting, painting, spare parts and repair estimates.
• Experience with DMS/workshop management software and MS Excel.
• Good communication and coordination skills.
• Ability to manage multiple repair jobs and work within strict timelines.
• Proficiency in English, Kannada and Hindi is preferred.

Customer Relationship Management | Insurance Claim Processing | Bodyshop Operations | Repair Estimation | Surveyor Coordination | TAT Management | Workshop Coordination | Billing & Documentation

Interested candidates can share their updated resumes at [HIDDEN TEXT].

If you know someone who fits this role, please share this opportunity with them!